Cigars InternationalReviews of cigarsinternational.com

On June 7th I put in for my second order with the company, thinking that since I received my first order, I should get the second one as well. Well it is now July 10th and I still have yet to receive my package and my patience has run thin, I also have been battling their customer service system for about 3 weeks until I was finally able to speak to a customer service rep named Judah, Who was able to help me get my package. Other than this hiccup I am going to utilize Cigars International for my cigar needs.

I place a order on June ,23, and they said it would arrive on July 3 call the customer service on July 7 and they told me that the items were returned because the address didn't exist , I called and waited for 2 hours and no one ever answer, they have the worst customer service in the world, and trying to get your refund back is worse than anything, I will suggest not to order anything else from this company.

This company went from good to worst in one year. Order not delivered for one month and no one to answer the phone. Avoid by all means

My wife placed an order using my account with my permission for me a birthday gift. She has her own account but used mine because I was already logged in. The order got lost. They sent replacement order but was missing cigar rest add-on. I get contacted by CI representative, Janice B. She states there is going to be an investigation over missing cigar rest. But here is the real kicker, original order had 5 Vegas Big Five Churchill in it, replacement order you could only get Robusto. Didn't get refund of difference in price just an apology. Did business with this company for around 15 years. Not anymore. When I told them that they said they would freeze my account so no more orders can be placed. Duh! I already told them I was done doing business with any company with Spillman Drive associated with it. Ever since STG took over CI it has gone down hill fast. Insulted my integrity. Long business relationship has come to an end!

DON'T BUY FROM HERE. They will send you huge paper catalogues every month without asking and share your information with other businesses that will then also start harassing you with mail solicitations. After calling to cancel future catalogues, I'm still receiving them.

Same as everyone else. Took me 2 days to get them on the phone. Finally reached them on 3rd call after waiting on hold 52 minutes. I was auto-enrolled on 1st order with these guys back in 12/2022. They have been charging me $16 every month for some perks plan that apparently was auto-signing people up around the time of it's roll out. This is the same thing Amazon is getting hammered in court for, deceptive marketing. After getting int ouch with the Perks company, they tell me only 1/2 the money is refundable by choice of CI. Shady, shady shady. If you are going to admit you were wrong, which CI did on the phone. They admitted that box was auto-checked and had to be unchecked in order to NOT enroll in the $16 / month charges. If you're wrong, you're wrong, not just 1/2 wrong. I only found out about these charges due to a stolen credit card, these guys could of charged me forever...

Honestly absurd at how long these people take to ship an order. Ordered Tuesday night and I still haven’t received a confirmation email that my order has been shipped. Tried getting ahold of customer service and nothing. EDIT: Apparently my order was on hold for age verification, although I never was notified of this, I’m on the phone with them now and hopefully getting it straightened out. We’ll see how it goes

This place is absolutely amazing! We have been ordering from them, since last year (online). I saw that they had a location in the town I was visiting (Bethlehem, PA) so I decided to stop in. Janine (I so hope I remembered how to spell her name properly) was incredible! One of the top customers service experiences I’ve ever had. I left with many selections that I’m sure we’ll love AND made friends! One of the regulars, shared bourbon (and great stories). I wish I could buy cigars from her, once I’m home (she’s THAT amazing). I have also had great experiences buying from them online. This was just an entirely different experience.