Shop premium cigars, humidors, samplers, pipes, pipe tobacco, and accessories at Cigars International. Huge cigar selection at great prices everyday.
Cigars International (cigarsinternational.com) has 191 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Chris H.
been a customer for 20 years. all of a sudden i am getting orders cancelled for no reason. i get no communication for the help desk. no return correspondence. what the heck happened to you guys? you are absolutely horrible now.
Louis
Won’t stop sending me catalogs even though I have been asking them to stop via email, phone and letters for over a year. Can’t get orders right. Will charge you and not ship the product. Go elsewhere.
Jayson S.
Got a coupon in the mail from one of those coupon mailers, ordered the sampler pack for like 40$. It was out of stock. I then ordered other cigars that shipped. A few weeks later they sent the original sampler. Months after I placed another order and waited weeks for it to ship before I finally reached out. They demanded I payed them like 30$ as the sampler pack was for new customers only and since it shipped after my other order they didn’t consider me a new customer. Pretty irritating. I can never use their website again because they claim I owe them money.
gunnard N.
I didn’t see a drop down in the ordering section That would have you paining an extra $14.95 cents monthly after you completed your order. I do enjoy the chose of cigars and fast shipping. Just disappointed at the same time when seeing an extra charge. Customer Service seem rude and abrupt in answers. I was first only calling to find out what was the charge for and realized that I will go to Thompson Cigars from now on.
Jay
Stay away unless u like to waste your money n throw away more than half your order take it from someone who's spent thousands with them!!
Tracie R.
Paid for express shipping as I would be in the USA for a week long window. Took 7 days at the extra cost of 2-3 day shipping and box was UTTERLY DESTROYED, OPENED and product DAMAGED! Messaged many times. Refuse to communicate.
David J.
Made two orders with a valid discount code. Have both order confirmations in email. Orders were cancelled by CI with no notification or communication. It was over a month before the orders were cancelled. Emailed and called customer service with no response. Waited and hour and a half on the phone before hanging up. Continued emails with no response. ZERO CUSTOMER SERVICE. Will not do any business with this company again.
Fawad A.
Don’t buy from here cause they will charge you twice after years, They hold on my orders for over a month it says processing and when I call they say one of my orders wasn’t paid from tow years ago. I said then why I got no payment request and I’m sure I paid that. They basically hold on my money and order. For no freaking reason. I am out of this CI .. I have had enough of them
