CIBTReviews of cibt.com

I paid for priority service and got terrible customer service. Lack of reply to multiple emails and voicemails, information uploaded was lost, the agent lied and sent me passport via multi day courier rather than expedited overnight service. It arrived 30 minutes before I left for the airport. Incredibly frustrating and stressful. I emailed afterwards to ask for a refund for priority and got no reply whatsoever.

Team was very patient with someone who was very nervous about going through the visa process and double checked to make sure everything was right.

We applied for a visa to south korea and understood that the fee was $10 but without disclosure we were charged $124.40. When I phoned them to explain that we were not informed of this cost the woman hung up on me without explanation or help!!!!

Pretty straight forward. Only problem I had to submit a photo 3 times before it was accepted. But overall quick.

First service was okay but the second service for the renewal of my visa for Norway was unnecessarily stressful.

The service was useful, timely, and professional throughout my China student visa process. I did all the application work myself and often called with questions- I was always able to speak to somebody. My specific case worker even reached out to me to resolve an issue with my application. Very helpful. The pricing was just as advertised, no surprises or disputes.

CIBT used to be a great company to get the visa and related services. Lately their service has gone down. They have employees with poor knowledge of the business and need the intervention of supervisors/ senior people to get the work done.

Great Representative to work with Jean Sandoval was very knowledgeable, helpful and courteous. Jean answered my questions and made the process effortless. Jean always responded to me in a timely manner and followed up. Extremely satisfied with my experience. Thank you