CIBTReviews of cibt.com

Expedient and secure delivery despite problems with evisa website(Egypt). Never been let down by CIBT, Thanks

CIBT did a great job handling my Visas to China, which are always a pain to handle yourself. Their online portal captures all the required documentation, and I got back my passport/visa within 1-2 weeks of mailing it. It was a bit expensive, but still cheaper than me flying to a Consulate office.

2nd time we have used CIBT and been pleased with the process each time.

Jonathan Acker was very helpful! outlined exactly what I needed to do and supporting documents. sent me screenshots to highlight exactly where to sign and updated my application where I selected incorrectly. This experience was great - and had continuous communication to status of my visa request. Great job!! THANK YOU!!

1st time user. Rather long and convoluted to begin with to the point I was wondering if this indeed was a scam. Upon contacting the company everything changed. Loved the fact that you could speak to an English speaking contact. Shane Black was very helpful. Confidence was restored. Explained everything to my satisfaction. Only negative is the cost which includes Embassy Cost of the Visa and Visalink cost for the service. Visa issued promptly.

I applied for a UK Business VISA from my residence in Austria. When the visa was approved, for some reason I was asked to send [by myself] passport to Serbia. As I am not allowed by law to ship my ID documents across the border, I have been trying to raise my concerns directly with my CIBT manager over the last few days by phone, unfortunately without success; I have always been redirected to customer service based in South Asia, who seem to be unaware of the regulations; the only answer they could give me was: "speak directly to TLS"; "now it is your concern, you have to deal with your situation yourself...". Furthermore, I was charged >1,000 EUR for my visa application, without even any express services. I find the service charge unreasonably high. No quote was provided beforehand. Furthermore, the amount was quietly charged without my consent. The invoice was only provided weeks later when I noticed an unknown transaction on my credit card and contacted the agent. Despite the fact that I provided my credit card details at the time of booking for insurance purposes [as we do in hotels], I expected that the agency would only be able to enforce payment in the event of unlawful behaviour. CIBT also has a policy that a customer can never reach the person responsible for the service on the mobile phone. They use an intermediary call centre that never connects a caller to the responsible agent. This makes it difficult to address any feedback or issues directly.

Not happy at all with the handling of our application for visa and medical travel plan, we were charged £150 for being handled, and the invoice was only revealed after the payment of £475 was taken from the account. Asked to cancel the travel plan and the answer was that they cannot cancel it...a massive complaint is coming their way. I just want my money back. What a hassle...

Visa process went pretty well. The pricing was misleading. Quoted $82 for an Evisa but final bill was almost $300. Unsure if I will return.