CIBTReviews of cibt.com

My experience was quite impressive. I have now used the CIBT Association 3 times and they have shown terrific professionalism from start to finish keeping me involved every step of the procedure which has relieved the stresses that become present when you send your passport document into them for processing. Many Thanks To The Entire Team!!

We used the premier service due to our need for a fast turnaround. Gem was very easy to work with, professional, and took the time to make sure all our questions were answered and to keep us abreast of progress from start to finish. We were very fortunate to have his support and highly appreciate his attention to detail.

Appalling that I was charged before I even started submitting the visa and it wasn't until 8 days later, when I received the final invoice detailing what had been taken from my account, that I saw I have been charged twice what the website stated. The total invoice was almost £500 for a service that was little different from what I would have got for £20 if I had gone direct. Absolutely no excuse for these hidden charges

I have used CIBT several times in the past decade and they are always exemplary. My recent interaction with CIBT agent Gem was fantastic - the best ever. They are professional, efficient, helpful, timely and kind. I so appreciate their guidance and assistance because often you are performing these services not for oneself but for an executive. Thank you CIBT for providing excellent service all around - from the agent to the office in NYC - great job.

CIBT was easy to deal with and when I was stumped by certain requirements, they responded promptly. Quick support and quick turnaround with my visa. The only downside was that the service seemed pricey...I was surprised, but paid.

Gina, CIBT representative, provided excellent customer service while guiding me through the expediated passport renewal process. Gina's clear and prompt communication ensured no steps were missed that could have caused potential delays. Thank you Gina and CIBT for your services!

Poor communication and execution, extremely frustrating to work through this visa process. Did not give anything close to premium service, which we purchased. Alina, our rep, was hard to reach and didn't view or reply to emails in a timely manner - to the point that I had to continue to reach out by phone to ask them to read and follow up on my emails. There is no weekend help line for emergency assistance. Do not recommend. Passport was returned late and flight was missed! We were notified of the shipping date and tracking number for an overnight package; it was never shipped on the date stated. We were issued a new tracking number and ship date three days later which meant the international flight was missed. This flight being the whole reason why we utilized this service in the first place.

I applied for a Canadian ETA through this agency and received horrible service. It took 9 days (!!!) during which they were not able to provide any feedback on why it's taking so long. After losing all hope to get support from this agency I just applied myself 2 days before my flight and got my ETA approved within a couple of hours. EXTREMELY incompetent