CIBTReviews of cibt.com

It was a lot of data to upload but once completed it worked very fast. Team was very responsive on status.

Unfortunately the last 2 experiences were not good. Agents and team leads clearly not up to date on Schengen visa process. Rather than follow instructions of first visa decline letter they did the same for the second application and the result was the same, declined. Third application they were unable to find suitable dates. Managed to do so on my own. Really unfortunate, the agent did try but seems not guided well.

After reviewing all my documentation, they asked me to resend a photo of my passport due to glare. I followed all the instructions and uploaded another file- second file submitted without any glare. They again asked me to resubmit. This time, I was unable to resubmit the photo. I sent an email to the company. They replied with the same info- resubmit the photo. I replied that I was in a loop and unable to resubmit on their website and asked for my money back. I used another service and received my visa in 24 hours. They refuse to refund my money, no answer. I rarely write reviews and wanted to save others the hassle.

As a busy and competent professional, I really appreciate how CIBT have an online form that guides you through the process and gives you all the requirement to work through at your own self pace - no dependency on two-way email correspondence. The user experience and interface of the form for my e-visa was clear and simple to follow - it's my second purchase and CIBT are worth the premium price for peace of mind and efficiency!

This service is very reliable & professional. I needed my passport renewed quickly as it will be expiring soon. I didn't want to take a chance & renew it myself manually and risk it being delayed or lost in the mail. We use this service at my company for business related travel issues regarding Visas / All Passport related matters / Electronic Busi Visas (though it is fully reimbursable if the request is for company business travel). Unfortunately I had to pay out-of-pocket being that I do not travel for business at my job. Honestly this service is very expensive, but I had 100% customer service working with me throughout the entire process from beginning to end. I felt like there's no price on peace of mind when it involves processing of any legal documents/materials.

I was directed here by Princess Cruises. It was fairly easy to navigate, although it rejected scans and pictures. But it prompted me to try again. I am still waiting to receive my document. So far, I would say I recommend using them.

I thought I had filled out my application as CIBT took my £495 off me I mean why would you take money for not being able to provide a service albeit it is for me to finish but this wasn't clear. I only found out when I logged into the system after the weekend to see I had to call them to finish the application so I did. Once I understood what needed to be done I finished the call and started the process most of which was information they already had so about 90% of it was duplication. The worst thing was the system kept crashing and my passport photo wouldn't upload so I have to call again after the error message said the only way to finish was to call them. I finally got it done but then I have been getting messages from my mobile phone operator to say I was being charged for some irregular calls outside of my plan. Odd I thought. I followed through to find that the calls to CIBT are on a premium cost line and the calls I made have totalled over £30 and are still coming which suggests it is a borderline scam. I have noted and reported to my operator and they are following up. The good news is that the visa came through but this is far from a good customer experience.

The CIBT team initiated the process promptly by reaching out the day after the application was submitted. They provided clear instructions and assigned a dedicated team member to guide me through the next steps. The team efficiently prepared the package for the consulate and kept me informed with regular updates after submission, including expected completion and delivery dates.