Choice HotelsReviews of choicehotels.com

BEWARE THIS COMPANY. Unreliable, not able to help at all if you have a horrible experience at one of their hotels. NO benefit to being a member. I made a reservation at the Clarion at Salt Lake City airport. When I arrived the hotel had no electricity whatsoever. It was the only building on the block with no electricity. The on-site maintenance people told us that their backup generator was broken and that this had happened 'several times in the last couple months'. I called Choice Hotels, told them that the hotel was uninhabitable, having no power, that they could not even put me in my room because the lock system was on the computer. The Choice Hotels representative told me I couldn't cancel my reservation because it was within 48 hours. I explained again that the hotel was uninhabitable, that I was unable to check in and that the staff could not help me in any way because they did not have phones or computers. The Choice Hotels representative then told me the only way I could cancel my reservation was with the front desk. I went back in, left my reservation number my name and phone number with the staff at the front desk and told them they needed to cancel my reservation as soon as their computers came up. Sure enough, I was charged for the room. Now I have been on the phone with Choice Hotels for the last 40 minutes, after interminable holds the first person disconnected me. The second person told me she called the hotel, but that they wouldn't have anyone that could talk to her until after 5:00. She then told me I needed to call her back after 5:00. The Choice Hotels group has no ability to make a reservation, cancel the reservation, or refund my money.

My experience with Choice Hotels customer service has been extremely disappointing. I had a serious cleanliness issue at an Everhome Suites property and left the hotel without staying the night. The first room I was given had not been cleaned, and the second room still had hairs on the bed after housekeeping said it was ready. When I asked for clean bedding, I was handed sheets and a comforter and told I would have to change the bed myself. I contacted Choice Hotels because I expected them to help resolve the situation. Instead, I have spent the last five days making repeated phone calls and following up with no meaningful resolution. I was repeatedly told that the hotel's GM was the only person who could authorize the refund, but the GM was apparently unavailable every time I called. I also sent an email that received no response. At this point, I have spent hours trying to resolve a refund for a hotel stay I did not even use. Choice Hotels had multiple opportunities to step in and help, but instead I was continually passed back to the property with no solution. I ultimately had to open a dispute with my credit card company. I have stayed at Choice properties before, but this experience has seriously changed my opinion of the company. Customer service should be able to do more than document complaints and repeatedly tell a customer to wait for an unavailable hotel manager. I expected much better from a national hotel brand.

I had a reservation for an affiliated hotel, Comfort Suites San Clemente. Choice hotels has a partnership with Flexpay by upgrade. I made a reservation, through the Choice hotels website, and chose Flexpay at checkout. The hotel was prepaid, so they already had the money. When I arrived, they refused to check me in, saying they don't take these kinds of reservations. Even though they had already been paid. So I had to go and find another hotel, day of, so that I had somewhere to stay. The hotel refused to give me a refund, so they just kept my $2000.00. Choice hotels said they have nothing to do with that, and it's up to the hotel whether or not they give a refund. No accountability anywhere, just a bunch of crooks. 100% do not recommend any hotels affiliated with them.

Si vous avez une problème avec l"hôtel. Choise Hotels il va faire rien. Juste va vous dire: On vous comprend, merci d'avoir choisie Choise Hotels.

One star is one too many. I'm not going to repeat the same reviews as everybody else because they are all true, and I fully agree with all of them. My advice: STAY AWAY from these places if you can.

They claim to have a price match guarantee. They don't. I found a price MUCH lower through a 3rd party booker like Expedia. In trust but verify stance, I booked the lower price, but also reserved at Choice to apply for the guarantee. This was AFTER I called to see if they would price match it and the "best they could do" was the exact same as the price on their site, which was $35 more. Once I submitted the claim, I received a "no," saying they couldn't find evidence of the lower price. Odd. I pulled up Trivago and saw a handful of lower prices than theirs - they must not have looked very hard. They then sent to me a long list of "proofs" I must offer, basically so that they don't have to do any work, I guess, although an internet search seems pretty simple. I've sent my other reservation, but at this point, who even wants to deal with them. Offshore customer service, of course, so I'm sure the attrition protocol is standard procedure. In this case, I had the price I was looking for through the booker, but now I know the "guarantee" is fake. I will also submit the false advertising, but under the current admin, that agency is essentially gutted. Maybe my state agency will be better.

I'm a titanium elite member... If they discontinue the 50% off of points when purchasing!?? Il totally stop staying at choice hotel properties!!! But the app is always good, the hotels ( some gome) some not so great!! But WAY better than Wyndham!!! IV always been happy with my choice rewards & with how fast n easy it is to buy points at a great price and booking a room .

I have been a choice reward member for 25 years. I just stayed at a choice hotel for a week and I had 3 rooms, after we stayed, choice decided not to give us points. They didn't say that hotel for booking didn't receive any points. I even called to confirm the reservation and ask how many points that will be they wasn't for sure but they said it would be a lot. So I will not ever use choice again.