Choice HotelsReviews of choicehotels.com

First of all I should have been tipped off by the no refund no cancelation policy. I got to my room it stunk bad. It was big so I tried to look on the upside of things. I opened my fridge it was it was luke warm while my freezer worked. I slept on a bed paper thin, so thin it caused my back and butt to bruise. I kept itching throughout the night, I went to buy new sheets and a plastic bed cover. Woke up in the morning threw off my sheets and found a bug in my bed. I tried to complain but they told me they couldn't switch my room. WORST STAY EVER!!! Woodbridge Suites in Bloomfield CO.

Horrible customer service! Stayed at a Choice Hotel in Brewerton, NY. Had to empty my own trash after being there four nights. No one ever came to clean the room or bring towels. Called Choice customer service to get a refund for a future reservation that I had made prior to this horrible experience at this hotel and all I got was a run around - disconnections, transfers, lies, and still no refund. Never stay at a Choice Hotel!

I booked a room at the Stratford Comfort Inn August 26. I also took the accelerator package for an additional $49.. On the way, travelling to the motel, my father-in-law passed away, and I was unable to show up. Given this was after 4 o’clock I was unable to cancel the room, even though I’m a diamond member and they charge me for the room which I fully agree with. My issue is they will not give me any points because I did not show up which is ridiculous. They did not have to clean the room. Make the beds give me a morning breakfast or anything and yet they still took my money saying there’s no way they can give me the points I require and or deserve. How do you feel about this?

We booked through a third party site (Expedia) to book at the Quality Inn in Thunder Bay Ontario Canada. We ended up having car trouble and were stuck in a town 4hours south east with no way of making the booking. We called to cancel said booking and they refused to reverse the charges . They were rude and condescending and hard to understand. We then called Choice Hotels and they admitted that it was no concern of theirs because we booked through Expedia and they don’t care because it’s Expedia’s problem and they dont have any recourse with the hotel anyway because they only franchise a privately owned hotel. Don’t ever book at a Quality inn, Ecobo lodge, Comfort inn or raddison(American) as they do not care what the franchise owners do or say or if the hotel itself is clean and or safe. Choice hotels is an embarrassment to the entire hotel industry.

I booked in comfort inn plattsburgh last week, the receptionist guy was very rude and unprofessional at all. I go there almost every month but i will stop because another friend of mine had same bad experience. Do not go there.

Met all my expectations, including location, price, cleanliness, friendliness of staff and safety. For a one night stay, the location was close to an event I was attending in lieu of paying close to double for another hotel. The room was clean and well kept, with no signs of wear or lack of attention. The front desk was helpful with any questions I had about my stay or the area. Lat but not least, I felt safe in the area where the hotel was located, not having to constantly keep an eye on my vehicle parked out front. All in all, I would stay again if I ever plan to visit the area again.

⁹First let me say I did not stay here. Here's why. First I tried to book a park sleep and fly directly through Comfort Inn and Suites Logan Airport (in Revere MA) Website. It asked for the dates of the stay and then for how many days the car would be parked. After I chose 9 days it gave me a good price. But upon careful inspection of the page, in smaller print, it only listed 5 days parking. I repeated the process and the same thing happened. Then I called Choice Hotels and got pricing through them which was more than the website was giving me but it was still a little better than other hotels. I booked it. They sent me an email confirmation, and when I looked at the confirmation, It mentioned nothing about parking, only my one night stay. I called back and eventually got to a supervisor. I was clear that I needed a receipt for what I actually purchased, especially given what their website had done. I was told they could not provide that to me. I didn't trust, that when I got to the hotel, that the price they quoted including the parking would actually be accurate. So I asked the supervisor to cancel it. She said I could do that myself. No much customer service. So I went back on the web and cancelled and got an immediate confirmation e-mail. I was quite surprised how they could not get out an accurate recipt even knowing that they would lose a customer that had booked. I imagined getting back from my trip and being told I owed and extra $100 for parking. Who knows what would have happened? I did not want to find out.

trying to use rewards points to book a room is harder than having teeth pulled find another hotel chain to become a member