Choice HotelsReviews of choicehotels.com

The hotels are clean and nice, however the customer support is absolutely horrible! I had a reservation at a Choice Hotel location. I had used my Choice Hotels rewards points to book the reservation (60,000). When I arrived to check-in, a car had hit a power pole and knocked out the power to the hotel. There was no power to check-in, no lights and no AC. I called the customer support line to describe my situation and see if they could transfer my reservation to another Choice Hotel in the area. The call center left me on hold for 42 minutes, before I hung up...then called again. For which I was on the phone for an additional 28 minutes, only for them to tell me they can't refund or transfer the point to because they can't contact the original Hotel for which the reservation was made. I told them thats is because they have no power!! Choice Hotels customer service has pissed me off to the point that neither, I or any family members or friends will ever spend another dime at one of their hotels again!! I can't emphasize enough how crappie and low grade the service is with this company! I am cutting up my rewards card and will be getting another with a company that has some semblance of customer service!!..I highly recommend staying away from any Choice Hotel rewards program!!

My spouse booked our weekend stay through Choice vs Comfort Suites directly as he thought he was doing. We had a bad experience ( our room and bed violated by staff member, at manager knowledge (yes violated our bed: wrecking our bed, pulling our blankets and sheets and taking our pillows! WHAT HAPPENED? ANSWER: During check in:9/5/26, after discrepancy with our room was being addressed, the clerk, upon us asking, allowed (okay'd) us to have extra pillows during our stay from orginal room that had fried rice and toenail clippings on carpeted floor, to another room, without carpet with no food and toenail clippings on floor!)) 9/6 we went for brunch, came back for a brief stop and we walked in to a wrecked room, our bed gone through and we looked around our room, there were the signs of violation. Immediately, when I comfronted the manager regarding this violation, she admitted that she was aware and blamed it on her clerk who was doing desk work! (Not right, nor fair, and, unflprofessional, not good leadership, especially as a manager) Then on top of our bad experience, we're having trouble getting our money back for checking out early. The manager of Comfort Suits of Twinsburg, Ohio on 9/6/26 refused to refund us and told us we must go through Choice to get our money back since we booked through them, because they would and will not. So basically, not only did Twinsburg Comfort Suits violated our privacy, (breaking contract), but in a sense stole our money, refusing to reimburse us upon our leaving early due to their violating our privacy. This is not defaming any one, but the truth. I promise, not threatening, but made promise, vowed, that if this matter was not rectified, reasonably, we will seek legal representation.

We were not told that the kitchen was closed before we made our reservation. The bathroom door was hard to close and hot water was non existent.

Choice Hotels unilaterally cancelled a hotel reservation I reserved with points because of their own admitted IT issue. This left me pregnant and stranded in a strange city. I was forced to pay for the hotel with cash. They gave me the points back, but the points are only worth 30 cents to the dollar, meaning I was forced to pay three times the amount in cash to avoid being stranded in a strange city on a Friday night. Choice refuses to fully compensate me though it readily admits that the issue is entirely their own fault. They have given the same answer to me, the BBB, and my credit card company. It's as if you're talking to a broken record, and I wouldn't be surprised if the attorney general ends up talking to the same chatbot. Go with Hilton Honors instead.

I am incredibly disappointed with Choice Hotels and this Econo Lodge location. I made an honest clerical error on their website, accidentally booking a room for next week (September 10th) instead of the night I actually needed. Even though the reservation is still a full week away—giving the hotel plenty of time to resell the room—both corporate and local management flatly refused to issue a refund or even shift the date, hiding behind "promotional/non-refundable" fine print. They would rather pocket money for a room that hasn't even been stayed in yet than show basic customer empathy. A total lack of decent customer service. Book elsewhere if you want a company that actually cares about its guests.

Reservation website was clunky. A reservation verification wasn't displayed. Reservation was non-refundable. I initiated another reservation that posted a verification. Upon arrival at Comfort Inn location administrator indicated 2 room reservation, only 1 was intended. I reached out for refund & was rejected. Capital One disputed charges & was also rejected. Never again will I use the Choice Hotels reservation website or an related transactions.

I have a non-refundable, pre-paid stay booked for tonight that I will not be arriving to as I am sick. I called just to let them know and make sure there wouldn't be any additional charges since I'd already paid in full. I had to call 2 different numbers, wait on hold for 20+ mins combined and speak to 4 different, difficult-to-understand reps before getting*sort of* an answer. Nobody there knows what they're talking about. I'm still going to call the hotel directly just as a courtesy but man, it shouldn't have been such a production to get some basic info.

I booked at the Clarion Inn SLC Airport, my room had no running water. I was told by the front desk that they had someone that would arrive in about two hours to address the problem. It wasn’t a city shut off just a maintenance issue. But four hours later, I still wasn’t able to shower. So I checked out and was told to address it with Priceline. The hotel offered the third party a $9 refund for my stay. You can’t even take a shower at a truck stop for $9. I contacted their front desk for a corporate number and was lied to by the an employee saying they did not have a corporate number. Their number was the corporate office number. I, then proceeded to find the corporate number online. Choice said they couldn’t issue a refund only points. I told them I never wanted to stay at a Choice location again. I wanted a refund on my stay. The stay was not advertised as no shower. We still haven’t gotten a resolution.