Choice HotelsReviews of choicehotels.com

I had been staying at Choice Hotels for business and had run into several terrific desk clerks and usually the rooms are clean. But two recent horrible experiences have put me off this miserable chain forever. The last one involved their acceptance of Mastercard gift cards at some locations but not all. Their customer service is outsourced and the manager I spoke to didn't even know what a Mastercard gift card was. The desk clerk was rude, I filed complaints with the NC AG and the BBB and their response lacked any concern that a guest was inconvenienced. I never expected a free room but I was hoping for a sign that they were sorry for my experience. Their replies contained zero empathy, as did their customer service manager that night. It is a terrible company that treats travelers like numbers and not people.

This was the far more the WORST HOTEL that I ever stayed in and was attacked by bed bugs. The hotel doesn’t clean the room and there no security on the spores even though the hotel have cameras. The Staff let people play loud music and noise at night. There no linen exchange unless you go to the front desk in which the staff are washing linens and you change the bed yourself. Showering was also a problem that you either had scolding water or ice cold water to wash. The staff informed that they will look into it. No one never arrived. Also, the door to the hallway was always locked due to the card error in which the hotel didn’t want to exchange and had to tell the front desk Six Times that the security door and room card didn’t work. The refrigerator makes noise during the night and the staff doesn’t want to be bothered. I’m a serviceman and I have more wounds from the bites that when I served in combat. Choice Hotels informed me that they offered me a free night at one of their hotels. My body has already suffered a lot of bites. Avoid this hotel from Choice Hotel.com and any under their business unless you want to stay at a place were the mattresses have bed bug residents. Also the breakfast is horrible especially the coffee. Don’t stay there, please!

In 2020 of December 20th of 2020 during the time of covid-19/,I'm a senior citizen, and my daughter has autism, I was a tenant of the comfort suite hotel that was located at 3751 Tanacross Dr, an Fort Worth Texas 76137 under the management Mr Muhammad the i live at the hotel, over past 2year i spent over$100"000 Dollars, at time my home was under repair and I continue to 30 days being at the Comfort Suite Hotel I become a resident, on January 21st 2023 the hotel was on the new management the manager name was Mr Kush Patel approxen around 1:45 p.m. I smell an awful smell that was seeping through under the door of my hotel room,Suite112, I opened the door and realize that they had white chemicals all lined up around my door and the smell was so toxic I couldn't hardly breathe me and my daughter, I reached for my camera and took pictures of the white Toxic chemicals he authorize without my consent, I called the front desk and brought this to the attention of the clerk Ms, Delionda Johnson the clerk,whoo is a eyes witnesses, ti seeing the Toxic chemicals an my door, she responded by calling Mr Kush Patel he addressed me by saying yes I had the employees to put that at your door, suites 112,she was not the only witnesses there's was the Supervisor OF housekeeping Mrs,Norman, she also was a witnesses, and the other clerk Mr. Nick, and of course i had him on video of Mr Patel the hotel manager saying on video yes he order that to be put an my door suites 112/ laughing,uncontrollable, say it was not harmful, on video, he was aware my myself and my daughter was on oxygen, but was not authorize by me to Put any chemicals around ne and my daughter knowing we both was on oxygen, he continued to say it's not harmful I brought you his attention that me and my daughter couldn't hardly breathe, and he laugh not taking its seriously, me and my artistic daughter, seek medical attention at the emergency room at Baylor emergency room Hospital, because we couldn't harly breathe, Our's was Burning and throat was burning and continually coughing, after returning back to the comfort suite hotel i bought the letter that was written by the emergency room Doctor stating we need to be moved to another room, the emergency Doctor written a letter stating me and my daughter should be move immediately to another room an the hotel, till that odor has gone,that when the owner of the hotel on Monday the 23 of January 2023,screening at me I fear for my life" he said I need to be out his hotel an 2hour me and my sick child that was under the Doctor, I had Paid an advance to them for a whole week of hotel stay, I have the receipt, me and my Autistic daughter had to sleep an ours van an 29 degree cold raining weather, I having received my refund back yet and the reason why the employees don't want to say anything they fear for losing there job.i have it all on video. Of the all if the conversation from the time it happen till the day they Put us out the hotel,and my daughter is a diabetes and $$5000,of her diabetes medication went bad due to it needed refrigerator, if there anyone out Thank God, and i have Picture and videos of everything. We were, Rescue by family member, here reading this review please be advised entering this hotel you're are entering at your own risks, be care you go there.theres Not to be trusted and very unProfessional.

We booked a park and fly package for January 12-27 2023 as we had an early morning flight and didn't want to drive through a snow storm at 2am. Returning home we called for the shuttle to be told 2 minutes but was abruptly cut off while trying to confirm pickup location. After 10 minutes we phoned again to be told it was going to be a 40 minute wait in the cold. When we finally got picked up and arrived back at the hotel to pick our car up they were putting new signs up all over with regards to parking is at your own risk. We got to our car to discover that the catalytic converter had been cut and stolen!! We went back into the hotel to speak to the manager who was away from her desk and would be with us in a few minutes, while waiting my husband called the police to log the crime while I arranged to get a tow back to Tillsonburg at a cost of $700. Having seen no sign of the manager I again inquired, she was sitting in her office and hadn't even bothered to come and speak to us. They could NOT have been less interested that this happened on their property if they tried, as they showed no interest or concern I can only assume this is a regular occurrence hence the new signs. DO NOT PARK HERE...

I wish I could pick zero stars. I have been trying to have customer service reach out for over a week - I was put to 6 different people ( who talked so fast I had no idea what they were even saying. They failed to mention what I purchased was in US funds (I live in Canada) - The rate they told me on the phone was over 100$ more charged to my credit card. The rate they told me for the hotel 189$ it is now 227$. I have been emailing for days. I will never in my life stay at a choice hotel after all this, which is unfortunate as the staff that work at the hotels are always lovely. I know I will never get my money back - so I am writing this so that nobody else gets scammed as I was.

I just wanted everyone to know that the staff (Priya, Jessie, and the manger Mr Harry) where really great ...the hotel is very clean and quite. Will definitely stay here again....this is the Stratford, CT location🥰🥰

Rodeway Inn and Suites Jentzen Beach, Portland Oregon. On January 3, 2023, my family and I checked in to the Roadway Inn and Suites in Jantzen Beach Portland, Oregon for a 4-night stay while my husband attended to business in the area. The Rodeway Inn and Suites is a member of the Choice hotel chain and I have always been a massive fan of them. On the second day of our stay, my children (2 and 1) were asleep and I was waiting on my husband to come in from work when I heard the door to our room open and hit the security latch. I jumped up to let in who I thought was my husband only there was nobody on the other side of the door. I immediately eased the door shut and looked out the peephole. A second or two later a short curly haired female security guard comes peeking her head around the corner and stands there for a minute squinting at the room number plaque and then looking down at a piece of paper in her hand. She does this several times and leans forward as if listening for movement in the room. Then turns around and walks down the hall. I text my husband, immediately, telling him about this. Why would independent contractors that work for Rodeway have master key access to the rooms? The woman didn’t even knock and announce herself. They are not employees of Choice hotels. Saturday morning comes around and I am sitting there drinking coffee waiting on the rest of my family to wake up. There is a heavy knock at the door followed by a male voice saying “security”. I open the door and there are two security guards who are telling me about some handheld device they have detecting particulates of smoke from underneath our door. I am seven months pregnant, a non-smoker, and have two small children. We do not smoke in our house or anywhere else like that. And certainly would not violate the policies of the hotel. I like getting the security deposit back. Not to mention smoke rises. The hotel room would have had to be completely filled with smoke for it to be coming under the door. When I opened the door to speak with the security guards a cloud of smoke should have rolled out on top of them. We have smelled marijuana smoke and cigarette smoke on several occasions and even down by the front desk. I wake my husband up and he comes to the door telling them they have it wrong, but they refuse to listen. The security guards tell us we have to leave. My husband just shuts the door and goes about his morning routine. A few minutes later there is another knock and it is the two security guards along with a female employee of Choice Hotels. They are being incredibly ugly treating us as if we are lying criminals or, were in jail. Their tone was extremely rude and condescending. The female informs us we have 45 minutes to vacate or, she will call the police. And, they would be keeping the monies we had already paid for the room. I begin getting all of our stuff together and the monumental task of getting myself and the kids ready to leave. I am moving a bag up by the door to the hallway and go to turn around and my heel sinks down onto an exposed tack strip by the door. My husband, alarmed, comes to see what is wrong with me and inspects the tack strip and cannot believe the shape it is in there is a spot where the only thing left of the carpet is the backing. Not only is the rusty dirty nasty tack strip exposed but whoever had initially put the tack strip in place had left about a quarter of an inch of the nails sticking up as well. It would have been well known to the staff at the Rodeway Inn because this tack strip would have snatched on any vacuum cleaner that was used and it was obviously vacuumed ALOT because it was frayed badly. I am very very upset by this point and this was the straw that broke the camel's back. I finish packing up our things in tears.. We had just finished and loaded up the luggage cart when the two security guards and the actual manager show up apologizing and thanking us for our patience with them, telling us we don’t have to leave. The hotel staff had placed a tow sticker on our vehicle, as well, even though they did not give us a renewed parking pass. I ended up having to go have a tetanus shot but, thankfully our babies had not stepped on the tack strip as well. We called choice hotels to voice our displeasure to them and they offered us 8,000 choice points (equivalent to $45 USD) for all the trouble and tried to upsell us a 4-day vacation package somewhere. What was once one of my favorite hotel chains quickly fell into one of my most disliked. What a shame.

Bo aldrig på comfort hotel Arlanda fanns inget positivt alls