Choice HotelsReviews of choicehotels.com

Very bad customer service, they do not care about your reservations and blame it on the local hotel, while the hotel said have nothing to do with the website a real scam

I am writing this review . To bring to ppls attention that if you have any complaints about a stay at any Choice of sub branded hotel . Ie comfort inn hotel . And have a complaint about issues ie . Black mould . And potential extreme safety issue . As in a 70 mm 10 mm thick support post that is 90% rusted out . Which I luckily have pics of . Do not seem to be of any major health or safety concerns . Have to date had over 6 calls to Choice Australia . With no satisfaction . But was offered a complimentary privilege card . And some bonus points . For any inconvenience . Lol . I have since received a call from Choice USA . Who acknowledged that the complaint was valid and on a recorded call was told I would receive a refund . Once providing a booking no . Waited for a call no call . Contacted the US no . To provide the booking no . To then be told sorry we now can't give a refund as this is in Australia . After initial call saying it was the least that would be done as Black mould was not acceptable and passed a possible health risk . Then asked to hold to be transferred to Australia . But was just disconnected. So tried the Australia depth. To be told sadly no refund possible . As mentioned above do have several pics clearly showing multiple issues . I . Believe that this is such a dissapointing lack of response or interest. This is why I have written this review . To be treated so poorly and above issues deemed not important or serious . Is SAD to say at the least . And to not be willing or compassionate enough to at the least offer a refund of $220 Au . . I can not put into words how very frustrating and dissapointing this complaint has / hasn't been dealt with . In closing have cut up my privilege card . And would never stay in any choice or sub branded hotel again . Only wish pics could be attached . Very DISSAPOINTING CHOICE . TO SAY AT THE LEAST .

Choice Hotels clearly ignores the Mail Preference Service, which allows people to opt out of direct mailing. I am registered with MPS yet I still received unsolicited direct mail from "no" Choice Hotels. If a business does not abide by these rules then, in my opinion, it can't be trusted on any other level. I see from other reviews of their services that most people seem to agree with that. I would avoid them.

As you should know choice hotel is just a company name they franchise there name for the popularity to hotels such as days inn econo lodge and suburban lodge extended stay so every hotel experience will be different, however when you call the 800 number because you have problems they say they care and that they'll fix it ... What they mean to tell you is that you really should just call your lawyers because we are not going to help you solve this problem, doesn't matter if you a long tiem guest because you lost your home to a fire and you and your family have no choice but to stay at the cheapest hotel, need to save money so you call complaining that after 90 days your still being charged taxes (witch is against the law" or if your foot went through the floor because the hotel roof leaks and the time was looked allowing the rain from the hurricane to get under the tile and rot our floor ... So you had to take a trip to the emergency room be cause you fractured your foot while getting out of the shower..... Choice iotels will just call the front desk manager and cause more problems!!! They don't help solve the problem don't even bother calling them JUST HET A LAWYER

Extremely Problematic Company - I have called them throughout the morning to make some reservations, rates kepts shifting in each call. Terms and conditions are much worse than those of 3rd party reservation companies (like vio), who I was initially trying to avoid. Their call center's apparent scripting requires consumer spends tremendous time trying to make a reservation, perhaps the tactic that car showrooms use to keep the consumer in the dealer as long as possible to feel they are "invested". Call center represents itself as hotel franchisor, not sure that this accurate. Maybe, it is. Then, they seem to be trying to sell you some type of time share or other service at the end of each call. I made one reservation with them, which they now refuse to cancel without permission from the hotel. The hotel will not answer any calls and the call center reviews to take up the issue and call them. Their phone systems "disconnected" two or three times, requiring more calls.

I joined one week ago I'm staying at one of the Hotels it's been a week in can't log into my account

Results for Newberry, IN ∙ Choose area MainStay Suites Newberry - Crane Extended stay hotel Stephanie - outstanding from the phone help a day before , as well as on November 12th evening and November 13th evening... Outstanding. Laura who works in the night, who fixed the TV in the room on her night shift on Noember 12th 2024... Breakfast lady i took her name on November 14th 2024...but i cant find due to the travel or what to say...or absent mindedness- very sincere, honest, good person at the breakfast table...she helps to take to the room in a comfortable manner.. Check out with Antje was great Great Staff run by Great GM Michael brother....and his staff..Really sorry to miss the November 14th breakfast lady-all good and Mainteanance person also.. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademarks: #5030763 "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

My experience with choice hotels are The kick back customer service and how quickly you get in room. They even give early check'in early then 3pm normal check in time plus they give late check out based on membership + based on behavior .integrity. 850 comfort inn, Mistletoe Ln Redding Ca,96002 rooms are huge and super clean, balconies are available ♥️ 😄 love the employees