Choice HotelsReviews of choicehotels.com

I used to travel a lot. And I stayed at choice motels all the time. This is my first time-traveling in a long time. I stayed at 4 different places. Only one place was really good. The first place lost its power, which was not their fault. The third place was so dirty. I wouldn't even take a shower or eat the food. Even though they had high ratings of 4. The fourth place I stayed 2 nights. After the first night I requested to be moved to a new room. The air conditioner was not working and making lots of noise. That kept me up half the night. The vinyl floor with sticky. The shower was dirty. And I just so happened to look under the bed. I took photos of what I saw. Don't look under the bed. You will not like what you see.

Beware: My Room Was Robbed – No Help, No Security, No Accountability I stayed at MainStay Suites Las Vegas Convention Center (3045 S Maryland Parkway) in May 2025 and had one of the worst hotel experiences of my life. My locked hotel room was broken into sometime between Saturday evening (around 6 PM) and Sunday morning (9 AM) while I was out with friends attending a concert. All of the following was stolen from my room: • My green card • 8 bank cards • $2,000 in cash • 2 luxury handbags (~$2,500) • Balenciaga sunglasses ($500) • Jewelry box (~$2,000) → Total estimated value: over $7,000 Even worse than the theft was how the hotel manager handled it: • He refused to check the CCTV, claiming it “wasn’t working” • Wouldn’t file an incident report or escalate to anyone higher • Said theft is the guest’s responsibility • Refused to show electronic key card logs for the room • Was rude, unhelpful, and dismissive throughout the process This is extremely concerning because I had lost my room key earlier that day (05/17/25), and the same manager issued me a new one. He knew my room number and also knew I’d be out all evening. The room had no safe, no security protocols, and apparently no functioning surveillance system. I filed a police report and contacted Choice Hotels Corporate but I want others to be aware: this property is unsafe, the staff is unprofessional, and there are zero protections for your belongings. Think twice before staying here — especially if you value your safety, security, or belongings.

3500 Venture Parkway, Duluth GA 30096 Checked in: April 25, 2025 Checked out: April 27, 2025 Walked into the lobby to check in and it smelled like they had used an entire warehouse of Fabuloso cleaner. All of the lamps in the room had such low wattage light bulbs you couldn't read comfortably. People were smoking on the balcony and it smelled horrible. I don't consider this as being smoke free. I went to take a shower and the bathtub was dirty. There was hair and other things I couldn't identify in the bathtub. We had to use the sink to wash, yuck. The second night we stayed, we were woken up at 3:00 a.m., to a lady yelling and cursing at someone. To say we were happy to leave is an understatement. Charles & Alfreada Harmon

AVOID AT ALL COSTS. Scammers!! They said they would charge $90 and then took $120 out of my bank without any paperwork or authorisation and are refusing to refund. Taking up with my bank and will also be looking into legal action to take these scammers down. I have clear paperwork saying $90 so BE AWARE. They blame the motels saying its individual responsibility of each motel when they promote a lieing scamming choice hotel discount membership free if you sign up to a newsletter online. I regularly use BOOKING.COM normally and just thought I would try some different companies, but please trust me when I say BOOKING.COM is a million times better!!!!! DO NOT USE THESE CHOICE HOTEL SCAMMERS, someone needs to get them shut down.

It's crazy. I'm traveling due to death in a family. I drove from 4:30 in the morning until 5 in the evening I was tired. I wanted a room and I say I'm a platinum member and these people are full of choice rewards and then they say there was 15 people took all back in head of a line. Inform me and I never gotta call back someone I call today. I guess they're offshore. There may be Filipino or Asian people who is very brazy. Brassy and had an attitude talking about what we're doing our best. We're doing our best to help the customers last night. Your best is not best for me. When I had to sleep with my Lexus. As you need, give me a break and then all I get it as an attitude which you guys. I'm getting pretty fed up with this fool machine this week. Comfort and sweets and they're reward program. And then I still didn't get over that situation that happened last summer, where comfort Inn on Bush River Road in South Carolina accused me of smoking in the room when I had went to the hospital the day before only extended the room out. Because I didn't have the fortitude to go get another room high in sight. It would have been better to do that because they moved me from A. Roach invested hotel the night before comfort Inn suites to the one on Bush River Road and end up keeping my deposit because I emptied my purses. I used to model and we're a different person every day sometime 2 purses. I mean, who would be dumb enough to smoke in the world when there's no smoking, when I could have purchased a smoking role, they want to tell a lie and live on it. Greed is something else.

No blankets in the room. Had to request, and they provided old frayed ones. The room reacked of heavy de-odorizer spray or the like. Went to put some food items in the refrigerator and the unit light was on but was not cold, checked the temp setting and was on the coldest setting, otherwords was not working or working properly. Went in to take a shower shortly after and no hot water.. called the front desk and they suggested to just run the hot for about 30 MINUTES.. ARE YOU KIDDING ME? I then mentioned about the refrigerator not working (properly) and she said they would a send a technician to look at it tomorrow. That might work for the next guest, does little for my stay. I will NOT recommend to anyone to stay at CHOICE HOTELS.. Not to mention the paint patch spots all over the room and bathroom, the overspray from painting on the bath window and around the baseboards. Not even going to check for bed bugs or the like, let someone else have the pleasure. I am relatively easy and have had some good stays and some issues with rooms in the past, but for the expense and with today's technology you would think 🤔 these things would be better by now. I want my money back, and maybe all of it as I made these reservations well in advance.. You OWNERS better take note, or maybe you just don't give a sh*t...

Choice Hotels @econo lodge christiansburg, VA your hotel is disgusting! I booked a night on 4/15/25 and the room was so gross! Water damage, smelled terrible and there was fresh BLOOD on my blanket! When I called to complain I didn’t even get an apology! The hotel offered me a 25% refund! For fresh blood on my blanket, you should give me 100% refund! When I called @choicehotels I was offered 8000 points and that doesn’t even cover a one night. Stay anywhere nice! Do better this is disgusting! I would have given zero stars if possible!

Choice hotels directed me to bluegreen vacations which is also a part of choice and my money was taken I was not allowed to utilize the vacation package and my money still has not been returned to me in over a year