Choice HotelsReviews of choicehotels.com

I stayed at the Country inn in Onterio Ca. I would not recommend it to anyone. Upon arrival i was asked to stay in a different room than the one i Booked, if i wanted the a different room i would have booked the other kind, she didnt say why she wanted to put me in it but im guessing from all the kids around and the ones playing football outfront in the parking lt they needed the one I booked, I overheard something about a soccer tournament or game. I took the smaller room just so i could get into it i just had driven 6.5 hrs in LA traffic. Was exspecting to hear the kids all nite because i did hear them in the hallway for awile but i didnt after about 10pm. The place is not a quility place in my opinion, there was alot of broken tiles on the floor in the lobby area and i also noticed quit a few in the at the elevator entrances. My room had a funky smell but not enough to try and hassel another room, i got use to it. There was multiple broken/cracked tile in the restroom as well, the scary part was the crack in the rimm of the toilet, as i sat i was crazy nervous that it was going to collapse and id get all cut up from it, could you imagine calling for help (if i could get to the phon) and have to have people come to me from the toilet collapse. The bed wasnt bad pretty comfortable i guess. Over all from the lobby then my room didnt have a good clean feeling. The breakfast the next morning was gross, water eggs and rubber sausage, should have opt for the dry cereal but didnt typical 2 star hotal breakfast. Was a little nervouse because all the parking in the front was full so parked in back and there was a several homeless people around so bit nervous from that. I real problem i had was there "policy" I had booked my stay for 4 nights for work though rewards on my credit card and paid for it, I got my work done early and was checking out 2 days early so the night before i left i asked about it and was told no problem they would refund it to my card but I had to do it through my card which i did and called them, The lady called the hotel to verify and the lady said no problem but had to do it through the hotal manager and had to call after i checked out. Exactly what I did but guess what NOW its not the policy to refund if i leave early, after i was told it was no problem. My credit card travel talked to the Manager and same thing, so now aftr i check out and they can rebook my room to somebody else and get the revenue twice because I left early and no refunds for me. DIRTY CROOKEDD & DISHONEST. The manager could have worked with me on it because i will be returning to area in a month but insteed wanted to be hard nose. So now they will loose the revenue from my next trip to area and the neg review here and other sites and all the pepole im in contact with in my travels and friends and family, They loose MUCH more than if the would have worked with me or just refunded they days I didnt use, VERY poor "Policy" and management, Ther are multiply other better scale Hotels in the immediate area that will get my future and friends business. I really wish i would have takin pics but didnt think of it till after.

My room deposit was never returned. $200 taken and not paid back

I went out of my way to stay at Choice Hotels for around 5 years for their "stay twice, get a free night" program. A few times, I got a free night but there were enough times where there were various reasons not to reward the free room that I finally gave up and now avoid them.

I booked one particular night , they send me a confirmation for another, absolutely different day!! the "hotel" I've got was a sort of Motel 6 for an overblown price. These are SCAMMERS! avoid if you can.

I made a mistake with the specific weekend and called to request a modification. Not a refund, just alter the dates. They refused. The gentleman I spoke to was extremely pleasant but was adamant his hands were tied. I called the front desk of the actual hotel and they were very happy to switch it for me at no additional cost. Phew.

I booked a room in Santa Rosa. Two weeks later I received a cryptic email stating that Choice Hotels sold the hotel, that they don't know who they sold to (I am not making this up: "While we don’t know the new name of the property..."), that they don't know the status of the reservation and that they will NOT issue a cancelation. I spent 45 minutes on the phone with various Choice Hotel agents who were all very unclear on what will happen now to my reservation and charge. This is beyond unprofessional behavior. What a waste of my time.

I've left reviews, contacted Choice Hotels, and done a BBB complaint. They have ignored everything. They will not refund me for my terrible stay in April. Many things were wrong with the room but the worst of which was the bed bug bites that developed and were all over my body. Their website promises a response in 24 hours. It's been a month and nothing. Someone quickly responded to my negative feedback to their survey then vanished after I said an apology was not sufficient for this severe issue. After waiting weeks and sending follow up emails with no reply, I used the contact us form on their website that promises a response in 24 hours. I looked at their BBB complaints and numerous ones mentioned bed bugs. Stay away from this chain! They are awful and then ghost customers. I have pictures of my bed bug bites and have offered to send them to multiple people at the company. They would really rather lose a customer than just refund less than $200. Nasty and stupid company.

I tried booking a room over the phone and they charged me for hotel points that I never received- saying my card declined. They have not reversed the charges. They ran my credit card for $288.40 three times.