Chill ChairReviews of chillchair.com

I rarely write reviews, but this experience absolutely deserves one. I purchased both a massage chair and a massage ottoman, and I genuinely love how well both products work—they’ve been a fantastic addition to our home and have exceeded my expectations in comfort and quality. When my ottoman unexpectedly stopped functioning, I reached out to customer service and was immediately impressed. Their team was incredibly responsive, helpful, and easy to work with. Without any hassle, they sent a replacement within just two days. No runaround, no delays—just true professionalism and care for their customers. It’s rare to find a company that stands behind its products with this level of service. Knowing that they respond so quickly and take customer satisfaction seriously makes me feel even better about my purchase. I would confidently recommend this company to anyone looking for high-quality massage products backed by exceptional customer support.

Received my chair & sole mate about 2 weeks ago. Managed to set the chair up on my own, female age 62. It was a bit heavy lifting the back onto the base but got there. Using the chair today, a screw fell out onto the floor at the right hand side. Was only sitting in it when this happened, no massage or vibration being used. First thought was it was one of the 3 I had used to attach the base & back but it wasn't. This screw is about 3 inches long with a flatter rounded head to those supplied. Have checked every screw in the chair under the seat but cannot see where this has come from. Concerned it may have some kind of effect to the chair in terms of reclining, etc. Other than this mysterious loose screw, very happy with both of my purchases & my husband loves them too.

Excellent customer service out standing product strongly recommend- Andy Mousoulou ( award winning events manager 2012 ) as seen on tv

Their customer service is exemplary. They are very easy to deal with, very thorough and responsive.

I purchased my Chill Chair three years ago (2023) and have really enjoyed every massage session since. About three weeks ago, the left armrest broke. Even though the warranty had already expired, I reached out to customer support hoping for a possible solution. To my surprise, they were incredibly generous and offered me a free replacement part—I only needed to cover the shipping cost. Thanks to their help, I can repair my chair at a very small expense. Their prompt responses and outstanding support truly deserve praise. Thank you so much for the excellent service.

The best customer service! I had a small issue with a product. They were on it! Had a replacement within days.

Purchased for a gift I was initially skeptical but reading reviews there was much chat about wonderful after sale customer service so I decided to purchase. The unit is well made & sturdy & WOW does it give a great massage, the many settings enable different experiences re pressure/rollers etc. Sadly the heating didn't work on mine so I contacted CS & they instantly replied & talked me thru the issues. In the end they simply replaced my ottoman & it arrived 2 days later. Cleo could not have been more helpful or understanding & I was delighted in the way they instantly fixed my problem. The massager itself is something that we’ll never do without again. The only negative is that the heating is extremely mild but the rest of it makes up for that. I’m a very happy customer & do recommend this product.

I ordered the Sole Mate on 1/10. The website said it would be back in stock on 1/14. I expected there to be a delay of a few days between being "in stock" and being shipped but on 1/14 I got a notification that it was on its way to me. The Sole Mate is really nice, and clearly high quality. But I ended up returning it because it just wasn't the feel I was looking for. The return process was very smooth, and after a few email exchanges, me sending photos and them sending me a return label, I got it shipped back and already got my refund. I'm very impressed with the quality and customer service and even though it wasn't for me, I'd still recommend them to anybody and might still give the chair a try.