Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe reviews

127 approved reviews, newest moderated first

Kate S.
May 15, 2024
I never received my order
I never received my order
Response from Child UniverseMay 30, 2024
Dear Kate, I would like to thank you for bringing your case to our attention and for sharing your valuable feedback. I have thoroughly reviewed all the information on our end and, based on the latest update from the postal service, your order was successfully delivered on May 25th at 01:31 pm. I have personally reached out to you via email with additional information. Would you kindly take a moment to check your inbox? We strive to improve your impression of us to 5 stars and we look forward to hearing from you. Warmest regards, Yuliia Customer Care Department Manager
Report
Evelyn P.
Apr 19, 2024
I never received the item I ordered
I never received the item I ordered
Response from Child UniverseMay 30, 2024
Dear Evelyn, Thank you for sharing your experience with us and bringing the issue with your order to our attention. I have thoroughly reviewed all the information we have on our end, and, based on the latest update from the postal service, your order was successfully delivered on April 24th at 2:40 pm, within the expected delivery time. Could you please take a moment to check your inbox? There, you will find an email from [email protected] with further information. I am looking forward to hearing from you in order to rectify the situation and enhance your impression of us. Warmest regards, Yuliia Customer Care Department Manager
Report
Victoria
Apr 2, 2024
Decided to order a night light for my…
Decided to order a night light for my kiddo. The guys from customer support are very friendly, they helped me to choose the design and proceed with my order. The product is nice and shines perfectly the quality is perfect. BTW it has 2 modes, it's possible to power it with the batteries or with a usb cable. (The light comes with the cable, so there is no need to buy one) Perfect experience, great company. I recommend this company for purchase!!!
Report
JUNO Urey- M.
Apr 2, 2024
I found many choices for gifts in my…
I found many choices for gifts in my price range. If I had a question Anastasia got back to me by email with answer.
Report
YT
Mar 28, 2024
Great product
Great product. Great customer service!
Report
Déborah
Mar 26, 2024
Great experience
Really happy with my purchase I did on etsy. I purchased a nursery wall mount bookshelf. The delivery was fast and the shelf was easy to build I highly recommend!
Report
Michelle
Mar 9, 2024
Never received purchase
I ordered on 2/13, it is now 3/9 and I still haven’t received it. Customer service is not exactly helpful or friendly.
Response from Child UniverseMar 11, 2024
Dear Michelle, this is Yuliya from the Customer Care team. I appreciate your patience throughout the whole process. Our main logistican clarified you will receive the parcel in a few days. I have sent you an e-mail with the detailed information. We really wish you to receive your parcel and we will do everything possible from our side to make it happen. Could you please let me know when you receive your package so I can be sure that everything is good? Respectfully, Yuliya, Customer Support Team
Report
Christina V.
Mar 1, 2024
Yay! I received my order
Update: I recieved my order and love how the puzzles turned out.
Response from Child UniverseMar 5, 2024
Dear Christina, thank you so much for letting us know about the situation. We really wish you to receive your parcel and we will do everything possible from our side to make it happen. According to your tracking number estimated delivery Thursday, March 07. Please check your e-mail for detailed information. I`m always here to help you :) Respectfully, Yuliya, Customer Support team
Report