Ann
Product exactly as expected
Product exactly as expected. Great customer service.

Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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127 approved reviews, newest moderated first
Ann
Product exactly as expected. Great customer service.
Jess
Ordered for a first birthday gift and the parents and everyone else at the party loved the personalization!
Melissa
Do not recommend this company. Many years ago, the quality was great, but my last two orders have had issues. I ordered a few name puzzles with characters and they came in well past the delivery eta plain without any characters. This order came 30 days later. My next order I paid for expedited shipping 4-8 days. Here we are 13 business days later and I still have not received the package, nor has their customer service responded to my request for a refund for expedited shipping.
Cecily
Every photo shown of the shelf has two shelves in it. This would make more sense for the price tag. Received the order (with missing pieces) and it is only one shelf. Highly overpriced and they will not match the pricing of themselves on Etsy.
Lauren
I’ve just received 2 small nursery book shelves, having paid £100 and waiting 3 weeks for delivery, and I am absolutely appalled at the poor quality of these products. They don’t look anything like the website or Etsy pictures, the wood is so cheap, and the screws are loose and wonky. I’m so dissapointed and feel like I’ve been conned.
Response from Child UniverseSep 3, 2026
Dear Lauren, We’re very sorry to hear that you’re disappointed with your order. This is certainly not the experience we want our customers to have, and we’d appreciate the opportunity to look into this and find a suitable solution for you. Please contact our customer service team at [email protected], and we’ll be happy to assist you further. Respectfully, Customer Support team
Jean
Delivery takes forever.
Response from Child UniverseJul 8, 2026
Dear Jean, Thank you for your feedback. We’ve contacted you privately with more details regarding your concern - please check your inbox when you have a moment. We’re here to help. Respectfully, Customer Care Team
Sarah M.
Still haven’t received my order….
Response from Child UniverseJul 30, 2026
This is Yuliya from the Customer Care team – I hope you're having a lovely day 😊 I’ve checked the tracking number for your order, and I can see that your parcel was delivered directly to your mailbox on Saturday, June 6, at 10:49 AM. Would you please clarify if you received it? Would you be so kind as to check your email? I’m always here to assist you and am kindly awaiting your reply. Respectfully, Yuliya Customer Support team
KK
I found this company from Etsy website. And found the beautifully crafted puzzles . I ordered one for my friend’s new born grandson. This gift arrived very timely and in great package condition. I am going to send it to my friend tomorrow. I am excited to see their response. Because this is a very special and unique gift specially made for the new born baby, which cannot be found anywhere in this city. Thank you.