Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe reviews

Showing 6 reviews with 2 stars · Clear filters

Shamron S.
Jan 6, 2026
Ordered and paid for expedited…
Ordered and paid for expedited shipping. Item was due to be delivered before Christmas. Customer service was great but once item had shipped, I’m having trouble getting a response from customer service. When I check the tracking number it states item left facility but has stated this for 14 days now. Will update my review if and when product is received.
Response from Child UniverseMar 9, 2026
Dear Shamron Stambaugh, Thank you for your message and for sharing your experience with us. We have emailed you to follow up and assist further — kindly check your inbox when possible. Best regards, Lana Customer Support Team
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Jill T.
Dec 14, 2024
Took way too long to ship/arrive
Took way too long to ship/arrive. Ordered 11/24 and as of 12/13, it still hasn’t arrived.
Response from Child UniverseJan 6, 2025
Dear Jill Thoreson, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
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Leah
Sep 20, 2024
Did not get what I ordered.
I ordered the Dino Double Name Puzzle with white letters. I got white letters, but NO dinos. Not happy.
Response from Child UniverseOct 6, 2024
Dear Leah Wieseler, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Margi F.
Jun 5, 2024
Haven’t received item
I placed my order on 5/17/24 and I haven’t received it yet
Response from Child UniverseJun 5, 2024
Dear Margi, Thank you for sharing your concern and informing us about the delay. After carefully reviewing all the information on our end, I have found that your order was shipped on May 21 as scheduled. It should be delivered within 10-25 business days without any delays. I have already reached out to you via email with all the additional information. Would you be able to please check your inbox and respond to my email from [email protected]? My top priority is to ensure your happiness with your experience, and I am excited to hear from you. Warmest regards, Yuliia Customer Care Department Manager
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Danielle M.
Apr 10, 2023
Good customer service
Good customer service. Terrible timing on receiving orders.
Response from Child UniverseApr 9, 2025
Dear Danielle Martin, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Kate
Aug 13, 2022
I ordered my puzzle on 8/3 and paid for…
I ordered my puzzle on 8/3 and paid for 7/12 day shipping. I checked the status today and all it says is confirmed. I have tried reaching out but nobody has gotten back to me.
Response from Child UniverseNov 3, 2024
Dear Kate Colombo, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
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