Chick Fil-aReviews of chick-fil-a.com

My points have disappeared, I have the online form out 3 times with NO CONTACT a whatsoever. Calling their customer care number lands you in voice mail jail and you can’t get to a live body!!!

(6416 82nd St, Lubbock, TX) Unfortunately, this will be my last Chick-fil-a experience. I probably spend $200-300 a year at Chick-fil-a, but I'm done. I pulled in the drive thru at 5:49pm - I had no idea the store was closing early at 6pm (due to cold weather). There were only 5-6 cars ahead of me in my lane The drive thru was going EXTREMELY slow, and by the time I got to the ordering speaker, it was 6:12 (23 minutes) I tried to order and was told I didn’t get in line before 6, so they wouldn’t take my order By the time I got to the window at 6:21 (the line was the only way to exit), I asked the manager if there was any way she could compensate us with a coupon or just by taking our order. But she told me that I didn’t get in line before 6, and that there was nothing she could do. Even though the car - two ahead of me - received food… I explained that I got in line before 6 (not knowing they were closing early), and she didn’t care There were probably 10 or more cars behind me that were still stuck in line, and at least 4 of them arrived before 6 - no cones were placed at the drive thru entry to keep cars from entering - the green lights on the drive thru remained on, signaling that our orders could be placed - no employees were sent out to tell cars that the restaurant was closing early - it’s apparent that the employees were intentionally moving slow to delay cars already in line. I worked at a chick-fil-a years ago, and this is what lazy employees would do to avoid work I really wouldn’t have cared if an employee was sent out to tell cars that they couldn’t order - so we could back out of the line and save time But instead we all sat there for over half an hour with only 5 cars ahead of us in each line The manager didn’t care that we were stuck in line for this long and she lied about the reasoning behind us not being able to order. Instead of taking ownership, at least 5-10 cars wasted over half an hour for no reason This could have been avoided in so many ways. I used to love chick-fil-a, usually the staff is kind and understanding. But this was really lousy. They just lost a $300 a year customer.

I like Chick Fil-a more and more each day because it makes my life a lot easier. Definitely worth the investment. It's incredible.

they over charged me,debit my account on oct 7th,then cause they couldnt see the transaction from oct 7th did it again on oct 12th,have talked to the manager 2 times and she cant find it after they took my food to the wrong catr and wanted me to keep food that they took to the wrong car,wow,they have really went down hill,still waiting for her to call me back,going to call their corp # if i dont get my money refunded,not my fault they didnt see the oct 7 transaction,then she says where is my reciept, after they sent my order to the wrong car, they put the same food in a different bag so they didnt give me a reciept,made another order and srill didnt give me my reciept,they are terrible and so was the food,still havent thrown it out yet,terrible service to run my card # without me giving it to them,check your food if you eat there and get your reciept just in case it doesnt go thru on there end cause they will send it back a

We just went to the Lake Ridge Va chik fila and this franchise is seriously subpar compared to every other chik fila I have been to in 20 years! We had the worst experience with our order and also with the customer service and with the manager. The person taking the order completely got it wrong, gave us wrong information, and instead of fixing it the manger only wanted to argue and argue and argue with us - all over one order of hasbrowns! I have never in all the years of patronizing these restaurants had such an issue. It was such an argumentative experience, I will never come to this restaurant again.

Every time I've gone to any Chick Fil-a, I've had a pleasant experience. The food here is consistently good quality, and the prices make sense for the quality. If I want to eat somewhere good but I don't want to spend 10-12 bucks on a burger platter at an Applebees or any restaurant like Applebees, I go to Chick Fil-a and spend the exact same amount of money for two chick Fil-a meals (meal comes with a Chicken Sandwich, Medium Waffle Fries, and a drink). This place is solid.

I visit the Los Angeles California Victory & Fallbrook location -Rudy Neal franchise. Today and the customer SERVICE was TRASH, I went thru the drive thru and ordered breakfast and when I received my food it was the wrong order, I received lunch instead (just give me what they wanted to,,shame...), I was not asked about the sauce I wanted and when I got to the window ,the cashier was acting like I did something wrong by asking for sauces that I wanted. I got all the way home and did not get the correct order,when I called to speak to a manager and told them I received wrong order, the manager asked if I wanted a refund and I said yes, only thing was I was not able to go back at the time and I was not given a receipt the window cause I was being rushed. I mentioned to the manger that and I can bring the food back the next day , because of I was given a ride to location, What kind of non- since is that to tell me to hold some food to next to get a refund .The lady (Nina) at the window treated me like we was wrong and rushing me to get out the drive thru line ,we was just making sure we were getting are sauces and scanning for our points as we should. To get all the way home and STILL GOT THE WRONG ORDER NO COMPENSATION OFFERED FOR THE MESS UP OF MY ORDER THIS LOCATION I DONT AS OF TODAY ,UNPROFESSIONAL AND RUDE . RUDY PLEASE TALK TO YOUR EMPLOYESS. THANKS

The food is hot & fresh and their customer service is outstanding! I always feel appreciated and leave happy. Stroudsburg, Pa restaurant Management & employees work very hard because they are so busy. That hasn’t stopped how well they welcome every customer. Enjoyable experiences, never disappointed!