Cheryl's Cookies and BrowniesReviews of cheryls.com

I should have read the reviews before ordering. Same thing happened to me. Delivery date was 1/23/2021, on 1/25/2021 I called five straight days and each time I was told they would be delivered that day. I asked for three days to speak with a supervisor and for three days, someone was to call me. I am done with Cheryl's and I cancelled my order. Also, there are several other sister companies I will stand clear of. Obviously, this company has a problem as all the reviews say the same thing.

Ordered my cookies asking for a feb 1st shipping date. They shipped them on Jan 20. Emailed them 5 times and each time answer did not match the comment or question. Would love to have a manager call or text me. Cookies were good. Customer service is bad !!

I must say I was excited to receive a gift of Cheryl's cookies at my job and they were excellent. However... I tried to place a bulk order for my company (for holiday gifts) and did not receive good customer service at all. Called 4 times and put on hold for at least 45 minutes each time and was given instructions each time for the next contact to help with tax exempt order. Sent emails to follow up each time also. The last call I talked to a very nice representative who took my order by phone and stated that I would get a call back from her as soon as her supervisor got more info for me. Also followed up with emails to customer service and corporate. Never got a call back or email back from this company even though I proceeded with every instruction that was given me to place this tax exempt order. I waited a week and had to go ahead and place $3,000.00 order with another company. I guess that wasn't enough money to spend to get good customer service. Still to this day 6weeks later, have not heard back from this company. Very disappointing.

I ordered cookies to be sent to a relative in New York on December 8. The delivery date was December 15. I received a tracking number. The package got as far as the local post office ready for delivery, when I got a notification that the package was damaged and was sent back to the facility. That was on December 15. Tried calling Cheryl's was on hold a very long time, could not hang on any longer. Tried several times again same result. Tried E mail several times,no response. Post office which I assume is a rural one, was no help either,told me to contact Fed Ex or Cheryl's So now January 5 th is here with no cookies

Bottom line for anyone thinking about buying cookies from Cheryl's Cookies - RUN AWAY AS FAST AS YOU CAN!!!! First off, Cheryl's Cookies is one of a slew of companies run or owned by 1-800-Flowers. I fully intend to avoid all of them. They are: 1-800-Flowers Personalization Mall Harry & David Simply Chocolate Popcorn Factory Cheryl's Cookies 1-800-Baskets Sheri's Berries Wolferman's Bakery Bloom Net Fruit Bouque DesignPac Moose Munch Stockyards Napco Basically, each of them offers some "high-end" (aka way over-priced) products of a wide variety of edible products. In hindsight, I decided to check up on them and there are plenty of red flags that make it clear these are companies to avoid. Just with Cheryl's Cookies, there have been 92 complaints filed with the BBB in the past three years. Our experience with Cheryl's Cookies? - on 12/5, my wife ordered a dozen Christmas cookies for my father (at almost $4 apiece!). FedEx got the order on 12/9 and turned it over to USPS for delivery on 12/18. USPS finally delivered the cookies on 1/3. So 9 days for FedEx and 16 days for USPS to deliver the product ordered on 12/5. Yes, I called to confirm they were finally received and to warn to be careful before eating any, After a month, either they are chocked full of chemical preservatives or too stale to eat. Okay, I do realize we're in the middle of a pandemic and all of the shipping companies got slammed with packages this year. It doesn't require a PHD in rocket science to expect delivery delays and Cheryl's should have not been surprised at all. It was all over the news the entire holiday season. Why have USPS deliver it from the recipient's local post office? Have FedEx deliver it. Each time you add a shipper to the chain, you increase the risk of problems exponentially. Two delays are going to be longer than one! Okay, it does seem a bit harsh skewering Cheryl's over shipping problems. That wasn't all. We did get a email confirming the order that contained a link to track you order status. That webpage tells you if your order is confirmed, in transit or delivered along with a shipper's tracking number and a scheduled delivery date. Guess what, despite a 12/15 scheduled delivery date (10 days after being ordered), that webpage showed no tracking number and the order still having a "Confirmed" status on 12/17 when I finally called them. Remember that the order had actually shipped on 12/9. Also, we never received a shipping confirmation but emails can get lost in transit. I was given a tracking number when I called. By the way, the order tracking page still shows our order as "Confirmed" and not yet delivered much less in transit. They can't even get the basics right! No I don't want a refund from Cheryl's. I'm no masochist. I just want to do what I can to warn folks to avoid these companies at all costs. If you did business with one and didn't have any problems, I strongly recommend you consider yourself fortunate and that you go start buying lottery tickets!

Ordered Christmas Cookies online for delivery on 24 Dec. I specified that they must be delivered on 24 Dec. I even took the extra step to do a chat online with a customer service rep and I was told that the order would be delivered on Christmas Eve. The cookies were shipped and delivered on the 22nd. They sat in the doorway of the recipient's house for two days in the sun and were melted and ruined. The total amount paid was almost $60.00. After contacting customer service, I was advised that the cookies were delivered. When I asked them to read me the delivery instructions, I was placed on hold for over 10 minutes. The rep came back and advised me that they do not guarantee deliveries and due to the Christmas Holiday all shipments are sent "whenever". I was appaled. I asked what form of compensation I would recieve and was subjected to being told basically this was my fault and that I should not expect to special instructions to be followed during the busy holiday season, no refund provided because the were "delivered". Please save your money, support local business that will take pride in their work and customer service and provide the recipients of your gifts a much better experience. The person who recieved the gift, said there were two cookies on the bottom that were intact, and the taste was not what they were expecting. Buy Beware here.

Ordered cookies for an elderly woman for Christmas since she is locked in because of covid. Ordered over 2 weeks before asked them to be delivered and they were not delivered. I was lucky one time to actually talk to someone with customer service and they said my account would be credited. That has not happened and now i am unable to contact them. Horrible experience. Never will order from them again.

This company produces great product, but the call centre is based in the Philippines, and the agents work twelve hour shifts with very short breaks. They all got laid off a few days before Christmas. They are paid extremely poorly sometimes a $1 per hour. Think about these agents when buying the items.