Cheryl's Cookies and BrowniesReviews of cheryls.com

Unfortunately, Cheryl's is no longer my choice for cookie gifts. Their quality has gone down hill over recent years. I placed an order in the fall and they substituted some of my cookie choices without (!) contacting me. The PB & J cookies were awful. I assume they had a surplus and that is why they threw those in my order. They confirmed they would send me a replacement shipment three different times. I received nothing except a $20 coupon for a future order. I will not be using Cheryls again.

some of the worst tasting cookies! Just no flavor at all! Better off to stick to the local bakery.

Most horrible experience ever. Ordered a Christmas tray on 12/11. 12/13 I was told they would ship 12/14 and be delivered 12/16. This date came and went. I kept getting pushed out a days. On the 21st I was advised the cookies were with Fed Ex for 12/23 delivery. Today I'm told they never made it to Fed Ex and my order is lost. Worse service and experience I've ever had with a retailer. She should be shut down!

Wish I would have seen these reviews before placing a VERY large order with Cheryl’s for our client holiday gifts. Found out today that one of our top clients never received their cookies and now I’m wondering how many others didn’t get them either. I called three times and each call was over 30 minutes with someone who didn’t speak English well. In addition, I kept hearing a rooster crowing in the background. The representative kept apologizing for the background noise but it was annoying. I was told the order shipped but was lost in transit and they were having problems with FedEx. They had no idea when/if the package would arrive. I requested that they send another cookie tin and was told the next delivery wouldn’t be until Jan 5. The order was supposed to be delivered on 12/17. The worst part is I was never notified about the order being lost in transit. And it doesn’t appear Cheryl’s is keeping track either. And trying to talk to someone on the phone is futile. I won’t be using them next year. Anytime a company starts outsourcing their customer service team, it’s never a good sign and always frustrating to deal with.

If I could give a 0, I would. I ordered a tower on 12/2 to be delivered on 12/19. It was never delivered. I have been contacting them for days and the say it shipped, nothing they can do. Tonight at 10PM they email me to say it will not be coming. Too bad for me. NO compassion and they refused to overnight me another one. It was a Christmas gift yet they tell me to come back in January. Horrible Company!!! This was my 1st and last time dealing with Cheryl's. I will NEVER order from here again.

Horrible customer service. From Cheryls Cookies your order can be outsourced to another "sister" company without notifying you in advance of placing the order. Then when you have a problem Cheryls bounces you back to the "sister" company and vice-a-versa. A nightmare. And orders will not be delivered by Xmas. I got so frustrated I cancelled everything.

The foreign customer service I could not understand and who could answer no questions has turned me off this company

Horrible, Horrible customer service!!!! If I could give a rating of -1000 I would! Order from one of the emails they sent me advertising special $9.99 celebration passport. I was charged $29.99 and when I emailed and called to cancel they said order already in process and it couldn't be canceled. They also said I would have to contact 1-800-Flowers celebration passport customer service team to get the over charge cancelled. Emailed the 3 times, called and was on hold for over 2 hours with no one answering the call. Just a stupid message kept playing about how busy they are and the next available rep would be on the phone. I will never ever do business again with Cheryl's cookies, or any of their affiliated companies, 1-800-Flowers, David's and the rest. If this is the way they cheat people and have the worst customer service, it must be the same with all the other horrible companies.