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Cheryl's Cookies and Brownies (cheryls.com) has 341 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Yvonne D.
Do not buy from this company! Cookies were tasteless and dry. Also when trying to reach customer service, they were not helpful. Very overpriced and couldn't use promo code that was advertised. Never again will we order from them. Stay away!
Tonya C.
Extremely slow shipping with Fed Ex Smart Post. Reached out to customer service after my order had bounced around lost for over 7 days. I expressed concern that the order would be stale if it ever got there at all, but was told to wait for it to be delivered and the agent kept sending me the tracking number as if that solved the issue. For $10 shipping that was labeled as Fed Ex not Fed Ex Smart Post, I am very disappointed and will not use this co again.
Carolyn
I placed 2 orders with this company. Neither order had the complimentary card enclosed saying who the cookies were from. So neither order knew one who the cookies came from. Talking with the company was s as waste of time. Will not order again!
Myrna P.
The cookies taste fine but I didn't realize red and other colored dyes were part of the ingredients.These dyes have been proven to be bad for health. Until these dangerous dyes are taken out I won't be buying any of Cheryl's cookies. What's wrong with using healthy colors from organic sources?
Palmer
I bought several of these cookies for several people in the past they look like pretty good gifts no one ever told me anything but thank you for them so I bought a box myself to try them was not very impressed with them at all they just are very low quality sugar cookie tasted quite plain I was shocked I'll never send them again as presents to anyone.
The Wallner T.
They are part of 1800 Flowers Do not order from here. Thought this was a cute gift for a friend. Ordered 3 days ahead of time and it didn't get there. I'm told it could get there on the 28th at the soonest when I ordered it on the 21st! Complete waste of time and now it looks like I forgot my friends birthday because it didn't arrive when it was supposed to. After refusing the new delivery they finally gave my money back. Highly unimpressed and disappointed. Do not recommend!!
LeeAnn S.
I spent way too much and I did this because I wanted to give the gift of amazing cookies and brownies for Valentine’s Day but the refrigerated bake at home cookies are 1000% better and the Betty Crocker brownies you make from a box wayyyy surpass the flavor and texture of Cheryl’s. I cannot express my level of disappointment. No one I have had try them disagrees with me, either, so I CANNOT recommend these to ANYONE. I am soooo bummed… they literally promised something that did not deliver, amazing cookies and brownies, and ruined my gift.
Susan
This is the second time I tried Cheryl's for a Valentine's Day gift. I ordered a tin of cookies for my little grand daughter on 2/4 and they never made it. Talked to a representative who said that they would replace it - oh except now they are out of what I ordered and everything else suggested as a replacement was less than what I originally ordered and of course would not be in time for Valentine's Day. No empathy or even really trying from the representative. Second time this has happened. I will never order from them again.
