Cheryl's Cookies and BrowniesReviews of cheryls.com

2 years ago I ordered the birthday cake in a tin. It was delivered 2 weeks after I expected it to be delivered. This year is ordered very early to ensure timely delivery of this same cake. They sent an entirely different item, a tower of treats, not a cake. When I called to inquire, I was told they were out of the cake and sent a substitute. However, I was never notified of this. I was not given choice of changing order or canceling it. As a result, my son did not get a birthday cake.

I use to be a valued customer but no more I ordered cookies that were suppose to be delivered on 1/19/24 paid extra for them and they never arrived I called Sat and was told no later than end of day today 1/22/24 and now I'm being told no I wont receive these till 1/23 another day !!! I was told by Samuel on chat a manager would contact me in 1-2 min on my cell its been 40 min !!!

Ordered Christmas Assortment 2 dozen box but they sent me a different assortment that contained more cinnamon based varieties which my wife and I Did Not Want! Extremely Disappointed in the last order. Seriously thinking about Not ordering again!

At the beginning of December, I ordered my grandmother a cake for her birthday to be delivered on 12/26. It said it was delivered to a “mailbox” on 12/22, with no address attached to it. I called 1800 flowers on 12/26 and they reshipped it to be delivered on 1/5/24. It says it was delivered on 1/6/24 to a “mailbox” in Midland, MI. This is so disappointing and frustrating. The representative claims I have been refunded but we will see if that actually happens. I could hardly understand the representative on the phone and chat. I will never be doing business through Cheryl’s cookies again.

Selection looked good and prices seemed reasonable. Ordered December 14 for delivery between 18 and 22. The gift tower I ordered did not arrive. Was told it would arrive 23. It did not. I will say the customer service offered to redeliver (at no additional fee - ironic since they had not delivered it at all!) and immediately agreed to a refund when I asked. No real explanation of why it did not arrive when it was supposed to - the first rep was clearly fobbing me off but the second one was very helpful. Whether the money arrives, I guess we will see. End result is that the person I was sending these to has no Christmas present from me and I have to wait up to 10 days to see if I get the refund.

I ordered 30 sugar cookies in christmas crate. I received an assortment of cookies. I called customer service and was told the item I ordered wasn't available. I said I should have been notified so I could cancel the order. I ordered 30 sugar cookies why would I get an assortment of cookies. He put me on hold came back and said the best he could do is offer 20 dollars off the next purchase I made. I said oh I will never order from here again the customer should be aware that the order changed and be given option to cancel the order. Again I was told that all he could offer was 20 off my next order. You've lost a customer and probably don't care with the prices charged losing 1 customer won't be much but I will tell others to never order from here. Extremely disappointed. Most of these cookies will probably end up in the trash.

I ordered from Cheryl's cookies online, because I wanted to give my business to a local company here in Ohio. When there was a problem with my order, I was given a customer service number to fix it that ended up being someone in the Philippines. After the third person in the Philippines who couldn't help me, I was directed to go back online. Everything online directed me towards the customer service number - in the Philippines! I am so sorry to ever have done business with Cheryl's cookies.

Have passport paid for it. they charged me the shipping.customer service is a joke.