ChefpreserveReviews of chefpreserve.com

Update review: Brother received his gift and is happy with it. Also, Chefpreserve reached out and explained why communication was lacking, and shipping was delayed. Ordered on 12/18/25 as it was the only gift listed on my brothers elfster. I have emailed asking when item will be received and have only received auto generated emails. Next step is BBB to complain.

ordered far enough ahead of time that it was to arrive before Christmas but here we are New years eve and can get any info. NO tracking not hey were running late, just nothing. Return policy they claim but no cancelation option. I think we were scammed. A BIG DO NOT BUY

Ordered Chef Preserve on Dec 19, 2025. Was sent an email Dec 29, stating my product was undeliverable because I wasn't home to sign for it. But I was told I could have a replacement gift valued up to $100 if I agreed to pay another shipping and handling charge. I just want my money back, but they refuse to refund my card. What if I take a replacement gift - will they say they tried to deliver that one too, and take it back saying I wasn't home to sign for that one also. This has happened twice - both times with FedEx. Make sure if you order something that looks like a great deal, that it's not delivered by FedEx - they are thieves!!

I ordered and was charged on November 28,2025. I never received an order confirmation or delivery information. There is no phone number to call, and all of my emails have gone unanswered. At best, this is the worst customer service of any company I've ever dealt with. At worst this is a scam.

Ordered for Christmas on 12/14.Got a tracking email on 12/23 but it was never shipped!Terrible customer service.

I am having the same issues that many on here are having. I ordered this. I haven’t received a shipping confirmation and I can’t get a response from their customer service. I’m going to dispute this charge with my credit card.

LOVE THIS MACHINE! I understand most of the reviews are about shipping. Mine took about two weeks or more, but arrived. I LOVE IT! Mine works fine so far. I use for both freezing and in my fridge as well as dry good in the cupboards. I need to order more bags. Would love to see vac-seal jars🤞. Use your brain- strong smelling items might hold in the bags even after washing! Just use this bags for those items.

Ordered this as a Christmas present a week before Christmas with a 2-3 business day shipping timeline. Never got an update on shipping and no tracking information is available. Item still has not arrived. Shipping states "Waiting for details."