CheapticketsReviews of cheaptickets.com

Do yourself a favor and stay far away from this company. I was not able to download and print tickets from their email. Their customer service was a complete joke. They instructed me that they would put a "refund request" through but we all know that is code for "you are screwed and we will deny your refund". My little girls were heartbroken that they did not get to go to the game. I learned my lesson. Stay away.

Ordered tickets for my daughter to go see Katy Perry Tonight at TD Garden. Placed the ordered on cheap tickets they took my money out of my account and said I would get an email with my tickets to print out because they where e tickets. I never received email and now status says pending substitution. When you call the 800 number it says they are closed but to leave a message in there "emergency" voice mailbox. I have done that 4 times so far, not even the courtesy of a phone call back. So now my daughter is crying and I am sure come monday morning it is going to be a nightmare to get my refund. Which I don't even care about it's my daughter you broke her heart. I will not only tell the 37k twitter followers I have @ctownworkingman I will tell everyone I meet to never use your service or orbits your parent company service again.

Found the prices that were 30 % cheaper than on other flight aggregator web-sites and wanted to give it a try. When I've called Instead of 1 connection flight and 18 hour flights was offered 2 connections and 34 hour flights at a higher price. Sales guy tried to get me on a different flight saying that it still will be a cheaper one compared to the one he can currently provide me with for a particular airline, however I just went to a different site altogether. Buyer beware.

Got violently ill while on vacation overseas. I needed to get back early so I called the airliner, and they told me I needed to book the change through cheaptickets since that is where I bought the flight from. On hold for over an hr while roaming. The girl had no idea what to do, began yelling over me while I tried to explain the issue. Kept me on hold for over an hr, and the phone disconnected. Called back twice. Customer service rep told me there's nothing I could do and that I should wait three days for my flight to leave. I literally had to call the airlines and beg for a flight change. This was the second time I used cheaptickets and will be the last. First thing I did when I got back into the states was sold all of my orbitz stock. Do not EVER use this company, and to be honest, I'll avoid using orbitz ever again. I'll just book through the airliner. These people are corrupt and could care less once they have your money. At the end of the day, my phone call charges alone to change my flight was over $500.00 due to the worthless 2.5 hr phone call to cheaptickets and some lady that talked to me like I was a dog..

Stay away from this company, it has the worst customer service ever. To begin with, they have you on hold for an eternity, today alone 7/25/2014 i've been with them on hold for 45 minutes, spoke to a supervisor who doesn't know what he is doing, and he places me back on hold, now ive been on the phone with them for 1 hour 7 minutes, on my day off, after going back and forth with them for the past two weeks. They do not appreciate your business whatsoever. My first time dealing with them everything was one, so I referred friends to using their site etc NEVER AGAIN, this time two of my friends and I booked our vacation with cheaptickets.com at the time of booking everything seemed fine, until we noticed that they had put my last name as my friend's last name. I called to get the issue resolved, two weeks ago, from that time until now I have spoken to multiple supervisors, the worst was HOPE, I will never forget her name because she was ultimately RUDE, NASTY, AND DISRESPECTFUL. She would talk over me, cut me in the middle of my sentence and she continued to assume what may have happened. My friend also experienced the same service from the same supervisor, HOPE, unfortunately. These people are the worst, they wont help you, they will keep on hold forever. After, their "investigation" i am tired of fighting with them, how would i put my last name as my friend's last name, that is absurd. When i spoke to another supervisor, all they offer was for me to pay an exchange fee and change fee for the name correction, at the time i still wanted them to investigate, which i feel they are lying about of course. Today, since, i am so sick of dealing with them all i am trying to do is pay the damn difference and go on our merry way, but they still have me on hold now its been an hour and twenty, minutes. So long, cheaptickets, last time i use your sucky services.

No refund in over 6 months, worst customer service! It's a trap! I bought two tickets Beijing-Tokyo-Beijing in December. During purchase their website crashed I got a message that the tickets where not issued. I immediately bought same tickets thru another agency. Shortly after the airline (Japan Airlines) called me and informed that the tickets from Cheaptickets WHERE issued and I had now double tickets for the same flight. The airline where willing to do a full refund if they just got contacted by Cheaptickets. Now it's been over 6 months without a refund, and the only answer I get again and again from Cheaptickets is that they have sent the refund documents to the airline and waiting for a reply. Funnily the airline has received NOTHING from Cheaptickets, not even a single call is noticed in their system. It seems like many have had the same problem and that Cheaptickets are buying time until a refund no longer is possible. This company is a real trap! I will NOT give up on this matter and are now putting my lawyer on the case and contacting the Consumer Agency at the Danish Government. My tickets are worth 850euro and I want my money back!

Yesterday, July 4th, I purchased two event tickets for Phantom of the Opera in Boston. They indicated that someone would call me to confirm the pickup location of the tickets. No one ever called to disclose pickup location. The next day, day of the event, I called their support hotline but appears they are closed on weekends! Quite amazing. So I've paid for two tickets, made plans, and now cannot pick up the tickets. At this very moment, they continue to sell events ticket the same day of the event -on weekends. I have no idea how they are calling/servicing customers who buy last-minute or weekend event tickets. Are they selling tickets they know they can't deliver? With their negligence/incompetence, it boggles my mind how this company is still in business.

I just wanted to write a positive review for my experience with Cheaptickets.com because there are so many negative ones out there. It made me nervous that something was going to go terribly wrong once I booked my trip. But we had no issues at all. All our reservations were there, nothing strange happened, it was exactly what we signed up for! I was very happy with our vacation package and would book through them again. It seems that a lot of people who have had a bad experience have tried to change a reservation once it's been made and that has been difficult. We didn't need to change anything, we went with exactly what we booked and as I said, not one issue!! We had a fabulous vacation!