CheapticketsReviews of cheaptickets.com

Hi. I have had a not too good experience with Cheaptickets. i want to admit that it was wrong of me to give them the one star poor rating a couple of times. Because I found out later that what they told me was true. My apologies. I now want to give them a 5 star rating for a flight cancellation which was Covid 19 related. It was taking a very long time and I was anxious that I am not going to receive any refund for it. I couldn't get hold of them on the phone (I was most unhappy even though its not their fault as they had to shut the office due to covid). It was the same with emailing. They had to wait for the refund from the airlines. I didn't believe them. But I was so wrong. Their email to inform me of the refund went to SPAM and I did not check my bank account. They had already deposited the refund into my account as they said they would. My sincere apologies to Cheaptickets. Thank you for your hard work during this difficult time. I will be glad to book with you again and recommend Cheaptickets.com.sg to my friends. THANK YOU.

Bis heute habe ich mein Geld NICHT zurück bekommen meines Annulieren Fluges vom 7.Mai nach Budapest ,Buchungsreferent QRMGMU. Einfach eine riesen Abzockerei,immer nur Ausreden,verströstungen,und ,und und.....Eine Frachheit dass es eine solche Firma nocht gibt.Riesen Entäuschung

Vlucht van 10 juni is geannuleerd naar Bali. Cheaptickets heeft niets laten weten. Is niet bereikbaar. Reageerd niet op de mail. Klm stuurt me terug naar Cheaptickets. Ik ga het consumentenprogramma Radar inschakelen. Ben bang dat ik mijn geld kwijt ben.

During this Covid-19, we had such a bad experience with CheapTickets. I booked our trip with them last November to Hawaii in this April, due to the pandemic it’s impossible to travel with elderlies and children, we canceled our trip and then tried to request the refund. First, they asked us to contact the airline company, the answer we got from the airline company was they only get paid on that day when we fly out with them, so the money is still with this agent, and we need to ask them for any issues. Once we got this information, we started to contact CheapTickets, first time when we contacted them, the agent admitted the money is with CheapTickets and will give us the credits which is available until next February. Due to the uncertainty of this pandemic, we are uncertain whether we can travel with elderly and children within this given time period. So we decided to contact them through chat again, and this time, the agent denied the money is with them, they bounced us back by saying the airline has our money and that’s the airline’s policy, no refund, only credit. So they contradict themselves when I asked for the refund. I shopped with CheapTickets for my last 10 years and I’m a very loyal customer to them. It’s ok to hold my money, but after my next travel with my credit, I will never ever shop with them again. Your app will be permanently deleted from my account.

Review is ZERO STARS! This is their response to my refund/credit request. See below... Dear Keean, We received your refund request for your flight reservation with Alaska Air. We have conducted an investigation and based on our case history, there was no record that the flights were canceled within 24 hours of booking. At the same time, the type of ticket booked was our most economical fare wherein it comes with a pretty restrictive policy. It's a surprise deal called as ' Secret Cheap' because flights will only be revealed after purchase for a bargain price. We published this fare online with multiple indicators that the ticket is not eligible for any type of changes or cancellation after purchase even if the reservation was just booked a few minutes later and more so within 24 hours. We regret for unfavorable resolution but this ticket will remain non-refundable and not eligible for any type of rebooking. We appreciate your patience and understanding. Please let us know if there is additional information you need by replying to this email. Sincerely, CheapTickets Customer Care miranda robinson 6:05 PM (2 minutes ago) WOW!! This is ABSOLUTELY NOT TRUE! The booking was done in ERROR- an error recognized IMMEDIATELY when I received the notification on my phone that my cc had been charged. We called in to cancel within MINUTES, and were told it shouldn't be a problem since it was made only minutes before, but we'd have to wait a couple days because the reservation wasn't showing up "on your end". Which we did and have been getting the run around ever since! In addition, the 100% trip protection (also purchased) is also MISLEADING, as it's anything BUT! Bottom line- The flight was a 15 hour flight, with multiple layovers - just to get to Reno, which is typically an hour flight or 7 hour DRIVE. My son wouldn't have even arrived in time for class, as this was an OVERNIGHT flight. The only reason this happened at all is because his college buddy who was supposed to be driving him back to school,and changed plans at the last minute and my family and I panicked! We were all searching for possible flight (extremely limited) and DID NOT INTEND TO PURCHASE- ONLY SAVE. There is no way this flight would've ever worked for him. And regarding the "bargain price"- it was no bargain at almost $400, for a flight that can costs as low as $95! We have all the paperwork and wrote down notes to document the ongoing correspondence debacle! YOUR CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE! And we will be posting and warning EVERYONE POSSIBLE, a large amount of UNR students frequently fly home. There should be NO REASON that I shouldn't receive a refund or at minimum a trip credit for $344.76 and travel protection $24 (total JOKE) for a total of $368.76 that was spent. We will also be filing complaints with the BBB, as well as any/all possible online forums, review sites...EVERYWHERE! Seriously, you should be ashamed of yourselves- seems it was a ridiculously long- overnight, expensive flight that NO ONE SANE would intentionally book (certainly not when you can drive it in 7 hrs) and once that "purchase" button was accidentally pushed... YEP! You got ONE. Your refusal to refund or issue a credit is reprehensible- considering the situation was explained to one OF YOUR representatives - WITHIN MINUTES of the accidental purchase. MINUTES!!! I WILL MAKE SURE NO ONE I KNOW EVER BOOKS WITH YOU. YOU ARE SCAM ARTISTS.

I have been working with them for weeks due to the covid-19 issues. They refuse to refund me my money, and keep saying I have to wait 24 hrs before my flight to find out if I am eligible. They have told me to keep checking back on their website because their travel partners are constantly updating their policies. I have been paying attention to my motels website, and the airlines website. Both of them are refunding everyone's money because everything is shut down! These people are the absolute worst. Very unethical!

I work with them for some many years and now they don't want to return my hotel due to covid 19. I call so many times and sent so many email and still noting. I am very very big disappointment!!!!!

Took about 2 weeks to receive a refund from cheaptickets for my canceled hotel. I like them they always have promo codes to make my hotel stay cheaper