Christian
In 40 years of travel never experienced anything so bad: rip-off!!! DON'T BE FOOLED! CheapTicket is only after your money!
I requested a change to our booking CDE-11680920 regarding our return flight for two passengers (the third to keep the reserved return flight). I received several standard emails, which asked me to deal with the site's chatbot (robot) and to which I replied with the details of the cancellation. I did not receive any answers to my specific questions about the difficulties I encountered during the rebooking process on the website. The biggest problem was that the whole booking would be cancelled (instead of a change of return flight for some of the passengers only), and the site's system would charge us a much higher price than for a new booking - even if we were willing to pay a fee, it was about €1,500 - without claiming the deduction for the first booking. In the meantime, after 2 weeks of daily attempts, I lost hope of successfully resolving our situation. No answer to our questions, no change of booking and no contact, even though we were promised a return within 3 courses. No valid customer service phone number, those discovered after long research are fake. I am surprised by the rating, which attested to the competence of this company on sites like Trutpilot and others consulted beforehand. We have strong doubts about the validity and authenticity of these reviews, which have resulted in an average rating of 3.8 - 4.2 /5. Perhaps this is the reason why Travix is hiring like crazy from Bangladesh... They should better support us with a real customer phone! This is the second time we have booked with CheapTicket and also the second time we have faced their incompetence and arrogance. Our first experience (2.5.2019) traumatized us. CheapTickets, who cancelled our return flight without notifying us (neither email, nor phone, NOTHING!), simply let us down. We (1 couple and 2 small children) had to stay in the transit zone of the Moscow airport for 3 days. Since we were not granted a visa, we were treated like good-for-nothing and imprisoned there. Without any support from CT, we had to look for a return solution ourselves. It was indescribable! In addition to delays in important exams and appointments, we have received no explanation, no apology, no compensation from CT , even afterwards!!! I strongly advise against CheapTickets, which does not keep its promises and treats customers as cash cows. DON'T BE FOOLED! You can't rely on CheapTicket, which will let you down at the slightest problem!