CheapticketsReviews of cheaptickets.com

Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.

Cheap Tickets, warum meldet Ihr euch nicht und überweist uns allen endlich unser Geld zurück?!?!

I have been using cheaptickets.com for ten years and I am very satisfied with their service. I have booked flights to various destinations around the world and I have always found the best deals and options on their website. They also have l a helpful customer support team that can assist you with any changes or issues you may encounter. I highly recommend Cheaptickets to anyone who is looking for a reliable and convenient way to travel.

Thank you 😊 Kachit( hopefully I didn’t misspell his name) @ Cheaptickets.com for the best customers service . This is not first time they solved & helped my problems. Highly recommend it .5 star ⭐️

Had an extremely bad experience. Bought 2 round-trip tickets to Barcelona through Cheaptickets. I booked tickets that included hand luggage and a personal item so I wouldn't need to check in any baggage. I thought everything was sorted until 22 hours before the flight when online check-in opened, and I found out that the hand luggage, which I had paid for with my ticket, was not included at all! It was half past midnight, so I immediately contacted them the next morning. First, I tried the online chat, but I got stuck with the chatbot. Then I attempted to contact them via WhatsApp in Dutch, but the conversation was extremely unhelpful; the only thing the representative kept saying was that it was not Cheaptickets' fault and that the airline was responsible for baggage. (That's all well and good, but Cheaptickets happily sold me tickets with hand luggage! That's what they advertised. After all, I'm buying a plane ticket from Cheaptickets, not from Vueling). The conversation abruptly ended because the Cheaptickets colleague thought it was perfectly fine to disappear in the middle of our conversation and not say anything more. Third attempt: calling them. I could only speak in English, which was not a problem as I speak English well. A friendly man assured me, not once, not twice, but more than three times that I not only had a personal item but also a hand luggage suitcase per ticket! Great! I asked him to tell me where he found this information so I could verify it because my boarding pass clearly stated that I only had a personal item, no hand luggage. He repeatedly insisted that I definitely had hand luggage and that if I had to pay extra at the airport, I could get this additional payment refunded by sending the receipt to Cheaptickets. He also said he would send me an email with a screenshot showing that I was entitled to hand luggage and the confirmation from Cheaptickets that I had this right. Email in the inbox, ready for vacation, let the party begin. Mistake. Because once I arrived at the gate, I had to pay €60 euros for 1 hand luggage suitcase, and it had to be checked in as well, causing significant delays after landing as we had to wait for our luggage. I immediately forwarded the receipt and the story to Cheaptickets, and they initially sent me an email saying, "We apologize for this experience; we will look into it." Then I heard nothing for several days, and when I asked for an update, I received the familiar response, "There's nothing we can do about it; it's the airline's responsibility." So now I'm in Barcelona, Cheaptickets sold me a product different from what was advertised, treated me incorrectly and extremely rudely, and I have to pay an extra €60 per flight to bring my luggage with me. On the return journey, it might be even more money! Completely unacceptable. The way they can deceive people so blatantly and handle it without any shame is truly bizarre and unacceptable. I will never buy a ticket from Cheaptickets again! You never know what could go wrong, and when something does go wrong, you get conflicting answers and end up in a terrible situation! Unbelievable!

The service was absolutely terrible. They lied about the seat assignments. I had to continue to call about my tickets. I had to pay additional cost for seat assignments after the representative told me it was included in the price. Do not use them. I. Would give them a zero if it was possible.

Travelocity and CheapTickets are owned by same company. This time booking, I had to change my plan, so I used to virtual assistant to cancel my reservation at a hotel. The virtual assistant was absolutely horrible. Very hard to get anywhere with it and once I did I canceled, and apparently the cancellation notice didn't go through to the direct party of Travelocity. The hotel received notification and when I talk to them they had canceled my reservation. Then I received an email from Travelocity asking me about my trip two days into what should have been my stay there at that hotel. Upon receiving this email, I went online through the virtual agent to see where my refund was and after getting nowhere there I spoke with two separate agents who left me on hold for over an hour trying to reach the hotel they said. I called the hotel. The hotel answered directly and gave me my confirmation of cancellation number. And they said that the company does this all the time! Unbelievable! Now the refunding a partial amount of my initial expense. But I still lose out. I imagine I'll be going to the better Business bureau to complain about this company. DO NOT USE THIS TRAVELOCITY OR CHEAP TICKETS! THEY ARE A RIP OFF IF YOU HAVE TO CANCEL. I'm so disappointed in this company. I live on social security and they thrive on my pension.

Op mijn review mbt dubbelboeking en Klarna, krijg ik volgende reactie van Cheaptickets: Antwoord van CheapTickets.nl 19 uur geleden Beste J, Dat is inderdaad erg vervelend, mijn excuses voor het ongemak. Echter is het zo dat als je via KLARNA hebt betaald, zij de ticket netjes hebt betaald en van hun dan ook de restitutie krijgt als we de boeking hebben geannuleerd. Omdat zij wel de boeking al hebben betaald vragen ze dus inderdaad wel het geld nu aan jou. Zodra dit tussen KLARNA en ons is opgelost, krijg je een restitutie dus van KLARNA Je geduld en medewerking wordt zeer op prijs gesteld. Ik hoop je zo voldoende te hebben geïnformeerd Met vriendelijke groet, Farida. Customer Service Grappig Farida want jij was degene die heeft gezegd dat ik niks hoef te betalen, nadat je de boeking hebt geannuleerd. Dit hoefde niet omdat jullie wel vaker dubbelboekingen krijgen en het dan heel helder is dat dat niet de bedoeling is. Ik heb zowel KLM als Klarna gevraagd hoe dit zit en beiden geven aan dat Cheaptickets bepaald of ik wel of niet iets moet betalen na de annulering en niet, zoals je nu weer zegt, Klarna. Of zoals eerder door collega’s van jou, KLM of zelfs dat mijn bank iets moet doen. Ik vind het nog steeds schandalig dat jullie als organisatie blijkbaar geen idee hebben wat jullie juiste informatie is, iedere keer krijg ik weer een ander antwoord, zolang jullie maar niets hoeven te betalen. Dus nog steeds, nooit meer via Cheaptickets boeken