CheapCruises.comReviews of cheapcruises.com

We have something go wrong with ever booking we do with them. Not sure why we continue to use them. On the current cruise 16 day Hawaiian we didn't get our on broad credit or the waved deposit. I called to inquire and was told that's just they way it was even though their person keep screwing up the Reservation we had to re do it so many times and by the time it was done the deal was gone. Then we booked under a deal that allows you to price adjust if the price changes. We called and asked the associate said it went down $1920 so we switched to that. I asked does anything change I was told no everything stays the same but the price fast forward 2 months later I realize my princess plus is gone... the associate took it off and that's why it dropped. Talked to a supervisor who said I didn't specify about the princess plus only asked if everything stayed the same she chalked it up to a misunderstanding....um there was no misunderstanding on my end. She gave me $100 on broad credit that doesn't help when we now planned on $1920 less for our cruise. They always have issues when we book with them. Update was told to call in and discuss w cheap cruise so I did and agent stated it was their fault but there was nothing he could do. So cheap cruises is saying they never told me to reach out because it would be in my reservation. I explained that I didn't put any reservation info in the review so how would they have it? Then they went on to say that trustpilot is a scam.

Tiffany was awesome answered all my million question promptly and was informative and helpful

Very quick and easy to use made my trip making a breeze!!!

Mike Battaglia was a great travel agent! He helped us with our plans and all of our concerns! He was patient, insightful!

Excellent customer service. Answered all my questions. As a loyal customer, I was wondering if there will be a login to Cheap Cruises that would have my account info, instead of entering the info every time I book a cruise.

Very helpful answering our questions. Talked to us about the deal that was available from your team, compared to another company. We were able to get a lower cost including our flights ( with seat assignments ).

So far we have booked our twentieth cruise with Royal Caribbean, the last sixteen through Cheap Cruises. So far, every cruise has been lower than the price quoted on line. Jasen West has been our contact of late and he has been wonderful. They always answer the phone and respond to any questions right away. Use Cheap Cruises for your next cruise. You'll be glad you did.Jasen is the supervisor we deal with but to actually book a cruise we strongly recommend asking for Leema Yow. She has been our agent for all of our cruises and we could not be happier.

The agent help me choose the best cruise for me,she also has excellent customer service skills.