CheapCruises.comReviews of cheapcruises.com

I booked a cruise with Cheap Cruises. I noticed the price drop more than 500 bucks on another discount site about 56 days before boarding. Cheap Cruises would not reduce the price or provide any accommodation, because the cruise line would not reduce the price less than 90 days out. Lesson learned! Don't book another cruise without a price reduction guarantee that is good right up until the day of sailing. Don't book a cruise early. I see no advantage to ever using Cheap Cruises again. I will probably not book another Norwegian cruise. Last minute only for me. Hopefully, others will learn from my mistake.

Cheap cruises.com customer service is horrible, trying to get help with a deposit and changing the date of final payments was like a needle in the grass, no help at all, Carlos was The Worst, he put me on hold and never came back to answer the call, he's not train to work in customer service, he needs to work stocking box someplace he doesn't have to talk with people. He's one of the reason's I will never use them again, I rather book directly with the Cruises.

As a veteran of many crusies I began using cheap cruises two years ago. You can not beat the prices and perks, but that is only a small portion of what makes this the preferred provider…concise searches reveal cruises you can not find else where, a customer service department that takes on the cruise company when problems arise so you don’t have the headache or hours waiting on the phone for a live rep! I’ve never been left holding the bag by cheap cruises, I wish I could say the same about dealing directly with cruise company…

They are doing a great Job

I booked a cruise for mid 2025 and bought travel insurance. The cruise was a year out. I called to cancel when my circumstances changed and was told I would pay $100 to cancel plus a $24.99 processing fee. I was told on the phone the rest I had put down $750 would be refunded. I was only refunded $198 from Princess and never received the promised refund. I called to request they review the phone conversation where the agent said I would get a refund. I got a call back a week later saying “our agent misspoke and the travel insurance is not refundable”. This was infuriating as I was told on the phone it was refundable. I lost over $500 for a cruise in 2025.

bought through a person on the phone. the whole reason I purchased the cruise when I did was because they had a free drink and wifi package. the lady on the phone went over the details with me and I decided to book the cruise. lo-and-behold she apparently did not mention the drink package when we talked about it even though I had the web page pulled up and was going through it with her. the price was the same as the one I was looking at and everything./ the details were exact. two days later and my reservation does not include a drink package!!!!! now I have to pay an extra 300 to add the package to my sailing. ITS A SCAM !!!!!!! they do this on purpose. book online if you're going to book at all

Best prices in one location to see every brand.

Ivan, our agent, was fantastic in offering us what we wanted in a cruise. He spent time with us and described everything.