CheapCruises.comReviews of cheapcruises.com

Cancellation policy is a joke. The website showed that my deposit was 100 percent refundable. Booked it and 3 days later I canceled my trip. I paid $218. I was told that my deposit was paid by them and my confirmation not my application showed there is a penalty of $100. Received $78. The explanation is ridiculous. I researched and it shows 25 per person. That’s $50.

They tried to get feedback before we registered. Deal directly with the cruise line. This has been a nightmare. They backed up my wife’s birthday, and we have to show our passports. Bush League job. We would have paid less with the cruise line.

Will not back a refund on my cruise now that I have financial issues from no job. Rude phone ppl when I asked for a supervisor was told " don't go there" as a threat. They do not honer their insurance coverage. Poor customer service. I was told by Max the phone guy that I have called several times from different number with different story when today was the first time I ever called and was hung up on the first time. I will never use cheap cruises ever again for anything not will I sail with Royal Caribbean.

Tried several times to book a cruise. Has amount, inputted information such as name, address, birthday. Site wouldn't take me to payments. Then chat insisted I call him for the best price. I replied I have the price I want and just need help to pay. The chat wouldn't help me! Insisted I call for best price, and cheapcruises would be there when I was ready. Is this bait and switch to try to get you to purchase a more expensive cabin? Seems like it!

I booked a cruise on cheap cruises then after looking over other sites including the cruise ship site I discovered the cruise ship site was exactly the same amount that cheap cruises was charging also they had a total money back guarantee for any down payments And to top it off they gave me a free room upgrade. Called cheap cruises within hrs of my booking to cancel was told there's a $100 cancelation fee on top of a 24.99 service charge fee so I offered them to meet cruise line with free room upgrade which they said they could not do so just be fair warned read their fine print before you ever book a cruise through them the cruise lines are a lot safer better choice.

I booked our Alaskan cruise 8 months in advance, did all the planning, bought $100 binoculars to see whales, bought travel insurance for everything and was advised by cheap cruises to book our own airline tickets because tickets could vary in travel times up to over 24 hours duration. I booked the tickets with Alaska Airlines departing Minneapolis MN to Seattle. We arrived early for our flight in Minneapolis. Alaskan Air canceled our flight due to their failure to maintain their aircraft. We therefore missed the sailing of the ship. This was all no fault of our own and find out the travel insurance we thought would cover us was not going to cover this. We are out over $3,000 and no one is offering us anything, credit wise or nothing.

FALSE ADVERTISEMENT. DO NOT TRUST CHEAPCRUISES.COM. We booked a 7 day cruise on Nov 2024. The online promotion promised a $50.00 rebate gift card to be received via email 8 weeks upon completion of the cruise. It's been three months and we are still waiting to receive the $50.00 gift card. We've been given multiple run-arounds re: this $50.00 gift card. We reached out on Jan 29, 2025, and spoke with Samantha, who told us it was being processed. Ok. We reached out again on March 3, 2025, and spoke with Drew, who had a very nasty attitude. We told her that we would be filing a complaint with the BBB, and posting online reviews alerting potential customers to their FALSE ADVERTISEMENT PRACTICES. She got real mad and threatened us saying that she and Cheapcruises.com has our names and addresses.(meaning???), and immediately hung up on us. We immediately called back, spoke with Jeffrey, explained to him what had just happened, and asked to speak to a supervisor to report this unwarranted and unacceptable behavior. We spoke with Jessie (sup.) and explained to him what had happened. Jessie indicated that he would be reaching out to Drew's sup, and will be reviewing the recording of the phone call with Drew to determine any disciplinary actions that may be warranted. He also promised us a $100.00 credit towards a future booking to be received within 3 days , by March 10, 2025 the latest. We are still waiting for the $50.00 rebate gift card and the promised $100.00 credit. We reached out again on March 31, 2025 and spoke with Amanda, who said she will be reaching our to the team responsible for processing this... AT THIS POINT WE ARE NOT INCLINED TO BELIEVE ANYTHING THIS COMPANY STANDS FOR OR ANYTHING HIS EMPLOYEES SAY. DO NOT BOOK WITH THIS PEOPLE. THEY ARE A SCAM. FALSE ADVERTISEMENT IS THEIR DAILY BREAD!

This company has horrible customer service Booked 3 rooms on a celebrity cruise same price same room... not the case when confirmation was sent.. they tried to get more money from me to fix it when was the mid of cheapcruises The reservation had an error which I took a screenshot of. Also the credit we were all to receive was 50$ yet we received 25$ even though I have a screenshot of the original reservation The supervisor I spoke to was rude and obnoxious and hung up on me!!! Never ever use this company... they advertise as cheap but it's the same price as direct through the cruise line!!!! My first and last time ever fir booth me and the other 2 couples 🤮🤮🤮🤮🤮🤮🤮and when you ask for the name of the person talking to you they avoid the subject and ignore you.. I asked 4 times in a single conversation and they answer with mm!!! Not one ounce of decency once they got your money!! Beware!!