CheapCruises.comReviews of cheapcruises.com

I just returned from my Dec 4–7 cruise to the Bahamas with my Home School group, and unfortunately, I will never book with this company again. The lack of accountability is unbelievable. We were promised $100 for every eight cabins booked—we never received it then again they stayed this would be post cruise so we will see. It’s day 3 of being back nothing yet. I will update if any changes arise. We were also promised a private event, which is clearly stated in writing, yet it never happened. Despite countless emails, we received no response. Several members experienced serious issues due to incorrect data entry, which almost resulted in some not being able to board. I’m still baffled. And to make matters worse, they had the audacity to charge a $25 service fee when they barely provided any service at all. The reason we chose Cheap Cruises was because of their 4.5-star reviews. Maybe we were unlucky with the agent we had—Kay—but communicating with her was like pulling teeth. I left voicemail after voicemail for her team. In the end, I had to call MSC directly, and they were the ones who fixed the issue. I got incredibly lucky, because usually these matters have to go through the planner. Imagine keeping this cruise a secret from my daughter since May for her 10th birthday… only to risk not being able to board because of a data entry error. This was my first mother-daughter cruise, and I wanted it to be special. While we did enjoy parts of it, our planned celebration never happened, and that was heartbreaking. I’m truly disappointed. Our travel agent should consider another career, because this experience was far from smooth sailing—it was catastrophic.

Cheap cruises.com customer service is horrible, trying to get help with a deposit and changing the date of final payments was like a needle in the grass, no help at all, Carlos was The Worst, he put me on hold and never came back to answer the call, he's not train to work in customer service, he needs to work stocking box someplace he doesn't have to talk with people. He's one of the reason's I will never use them again, I rather book directly with the Cruises.

Reps come and go fast and many have not even seen a cruise ship. Yes, prices can be lower, but service is low as if your rep leaves, no one wants to help you as they didn't get paid. They work on commision and your SOL if your rep leaves the company. I've had 4 reps in 3 years. You find out they are gone when you don't get an email response. No communication from the comany when you rep leaves. Many cases, I called to let them know they left.

Today I tried to use the Shore Excursion credits, $50 x 2, given to me by CruiseCheap.com when I booked my trans Atlantic Princess Cruise about 3 months ago. I accessed my itinerary on the Princess website and selected an excursion for our port stop in St Maarten. I was told that Princess could not honour the booking and they advised me to contact Cruise Cheap. When I did so I was told that Cruise Cheap did not deal with excursion bookings and they advised me to contact a company called the Shore Excursions Group. This company offered a similar excursion to the Princess trip. The price of the Princess excursion was $49 whilst the Shore Excursion Group offered theirs at $31. Excellent I thought!! However when I tried to complete the booking I found a sliding price scale based on party size and that my wife and I would have to pay $185 EACH for a 3 hour tour. Needless to say I will not using the Cruise Cheap Shore Excursion credit for my excursion. Beware!!

We booked our cruise with cheapcruises.com for January 21,2033. One of the perks was a $100 OBC. We had the option to use on board or get a gift card when we got back(4-6 weeks). The credit wasn't put on our Carnival account and we haven't received a gift card. We have sent agent several emails and left messages. No response. My friend had a cabin next to ours. Same thing. She has called and emailed too. No response.