CheapCruises.comReviews of cheapcruises.com

I am done with cheap cruises. We booked in November 2021. Our credit card then got hit for $700 in airline tickets. New card only used to purchase this cruise. Had 300 obc. Our ship got changed and they removed us from a handicap room. We change to a different cruise. Lost the $300 obc and they gave us $250 obc. We asked that we link to 2 other guests and have early dining. Ok they said done. Last night I went to make my final payment of $212.36 and found out we weren't linked and had no dining chosen. Our only option was late or your time. Both are unacceptable. No choice we have to chose. So I authorize my $212.36 payment. I get up this morning and find they charged $254.83. It took 2 days to get that straight through my bank. And my obc is now $75. I am done. I've been using cheap cruises for over 10 years. All my cruises have been booked through them. Not again. You will not cheat me again.

These guys are arrogant, rude and not willing to stick to their words. We had a cruise reservation to Jamaica last April. Since the pandemic hit, we had to cancel the cruise. I got an email directly from a travel expert at this company stating that I am issued 125% of what I paid. Now when I go to get the credits, they are arguing with me saying that I am looking for free money and I don't deserve that extra 25%. They were just talking nonsense saying that it was a mail blast, which is not true. The mail was specifically addressed to me and said 125% of what I paid. Then the person said, I did not specify any dollar amount. So, we cannot honor this. My point was, say that I made a mistake by sending that email. Instead, they were trying to harass me for their mistake and insult me. Even if I have to pay a few hundred dollars more, I wouldn't book through them. Such a nasty people working for this company.