CharmlryReviews of charmlry.com

Response from CharmlryApr 30, 2025

Hi Nancy, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with our service and the product you received. We strive to provide the best possible service and it seems we fell short in your case. Regarding the design approval process, we do send a design preview for our customers to review and approve after placing an order. Here’s how our process works: 1. After your order is placed, we create a design preview and send it to you via email. 2. You have the opportunity to approve the design or request changes. 3. If we don’t receive a response within 48 hours, we follow up with a text message to ensure you have seen the design. 4. After the follow-up, we wait another 48 hours before proceeding with production. We understand that sometimes emails can end up in spam folders, and we apologize for any inconvenience this may have caused. Our goal is to offer unlimited revisions to ensure that you are completely satisfied with your design before it goes into production. I would like to make this right for you. Please reach out to our customer support team with your order details, and we will do our best to resolve this issue to your satisfaction. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services. Thank you for your understanding. Best regards,

Response from CharmlryApr 30, 2025

Hi Kathleen, Thank you for taking the time to share your feedback. We sincerely apologize for your experience with the necklace. At Charmlry, we pride ourselves on the quality of our jewelry, which is crafted to be durable and made from high quality materials. It’s concerning to hear that your necklace did not meet these standards and that you experienced issues with the stone. While we have over 10,000 unique designs that are tailored to our customers' preferences, we understand that this does not diminish the disappointment you felt. Regarding the lifetime warranty, it is designed to cover damage that may occur over time. However, we want to ensure that you are satisfied with your purchase. Please reach out to our customer service team directly, and we will do our best to assist you further. Your satisfaction is important to us, and we are here to help. Thank you for your understanding, and we hope to resolve this matter to your satisfaction. Best regards,

Response from CharmlryApr 3, 2025

Hi Tara, Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration you've experienced in trying to connect with us. We strive to provide excellent customer service, and it’s concerning to hear that we fell short in your case. Our team typically responds to inquiries within 24 hours, and I’m sorry if there was an issue with receiving your emails. To ensure we can assist you as quickly as possible, I encourage you to reach out to us via our Instagram or Facebook profiles, where our team is available to respond immediately. Regarding the design preview, we usually send this for your approval within 48 hours after placing your order. If you haven’t received it yet, please let us know, and we’ll make it a priority to get it to you. Your satisfaction is important to us, and we want to resolve this matter to your satisfaction. Thank you for your patience, and we look forward to hearing from you soon. Best regards, Charmlry Customer Support