The necklace and charm came out beautifully. My wife loved the gift. She hasn't taken it off since Christmas morning.
BE
Ben
Fake emails, poor lead times.
Order process was ok but lots of glitches on the website, such as you can add a scratch and reveal card for women but not men. The emails about moving stages are sent out at same intervals regardless of where you are in the process. Email states shipped website says in production. As of now 26th decemebr its changed, unlikely they are working on Xmas day and boxing day. Emailed 3 times. Been responsive but offer of £30 gift card is an insult, why would I order again if you can't even send me my original order. They have said my replacement order is in priority yet taken the same timeframe as the 1st order, with the generic emails coming out.
Response from CharmlryDec 30, 2025
Thank you for taking the time to share such detailed feedback, we’re truly sorry that this experience has been frustrating.
You’re absolutely right to point out the inconsistencies you noticed. Some website features and automated status emails did not align as clearly as they should have with the real-time order stage, and we understand how that creates confusion and erodes trust. This is feedback we’re actively reviewing to improve both our website flow and our communication.
During the Christmas period, there can unfortunately be slowdowns across production, quality checks, and courier handovers that are outside of our direct control, even when orders are marked as priority. While work does not typically progress on public holidays, system updates can still occur automatically, which may explain some of the date changes you observed.
Regarding the goodwill gesture offered, we’re sorry it felt insufficient. It was intended as a sign of apology, not a replacement for proper resolution. Our priority remains ensuring that your order is completed and delivered correctly.
We appreciate your patience and your honesty, feedback like this helps us identify where expectations weren’t met and where we need to do better.
Charmlry Team
JT
Joy T.
Bought charms as gifts at Christmas for…
Bought charms as gifts at Christmas for my daughter and 4 nieces. They absolutely loved them and had fun looking at their designs versus their cousins designs. Would highly recommend!
KF
Krysta F.
Perfect Gift
Communication was easy, the quality is fantastic and my daughters cried when receiving their jewelry. This was the perfect gift!
JA
Jay
I bought the necklace for my wife as a…
I bought the necklace for my wife as a Christmas gift and she loved it!! Elisa did an incredible job of designing it and it came out perfectly!! Thank you!!
SA
Steve A.
Failed to deliver paid for item
I ordered a necklace for my wife as a Christmas gift, back in November. On the 11th December I was told it was ready to ship to me ready for Christmas. I sit here now on Christmas Day explaining to my wife that I got her a lovely gift but it has not turned up. I was promised it would be delivered in time for Christmas. Now there is no contact and the tracking info has not changed since the 11th. Very disappointed I would recommend not ordering from this company as they will only fill you with false information.
Response from CharmlryDec 30, 2025
We’re truly sorry to hear this and understand how disappointing it must have been, especially on Christmas Day.
Once an order leaves our facility, delivery is handled by the courier. Unfortunately, during the Christmas period, delays and tracking issues can occur that are outside of our control, even when orders are shipped on time. We never intend to provide false information, and the updates shared reflected the status we had at that moment.
Our team remains available to assist and investigate this further with the courier, and we’d appreciate the chance to help resolve this.
— Charmlry Team
MW
Margaret W.
Communication was good
Communication was good. Design process was smooth. Been wearing it since I opened it!
RO
Ronda
Over a month and nothing!
I ordered Nov 23, well within their deadline for Christmas delivery and have been told twice it had been shipped. I ordered 4 necklaces and tracking still shows they’re in production. The only way to contact anyone is by email, but oh they’re sorry about the late delivery and have offered me a discount on my next order.🙄
I notice their reply does not address the fact that my Nov 23rd order, which their site advertised as being in the deadline for Christmas delivery, is just today, Dec 30, saying it’s out for delivery and also shows incorrect product will be delivered. We will see if it’s even right upon delivery.
Response from CharmlryDec 30, 2025
We’re really sorry for the frustration this has caused and understand why this situation feels unacceptable.
We’d like to clarify that during the Christmas period, status updates and courier handovers can occasionally become misaligned, which may cause tracking pages to lag behind the actual stage of the order. This does not mean the items were not prepared for shipment, but we understand how confusing and upsetting this can be.
The goodwill gesture offered was intended as an apology, not a substitute for resolving your order. Our priority remains ensuring your necklaces are completed and delivered correctly, and our team is available to investigate this further and assist you directly.
— Charmlry Team
