Charlotte RusseReviews of charlotterusse.com

As others have mentioned, the worst return policy. DURING pandemic where you can’t try on clothes, they have only 14 days for a freaking exchange or gift card! Luckily I only spent $25, but I was so pissed and just couldn’t believe that any retail business would have that return policy during COVID-19. Absolutely unacceptable! In that case they should clearly state when making a purchase in the store that they do not give refunds. Went there the other day again to spend that gift card and the dang thing doesn’t fit again! Now I have to drive 30mins within 14 days, just terrible experience. Never shopping there again!

All the CR stores in my area have been shut down. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning. To my surprise they do not return sale items for cash. My only option was to exchange or store credit. I looked around at the items in store. I was very disappointed with the selection of clothes. CR has always been one of my favorite stores and the location that I used to visit often always had the latest trends and I was sure to find a cute outfit. This store reminded me of a cheap 5 and below. I couldn't believe it was a CH. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. You would think they would have them looking full and filled with trendy items. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online. Fortunately, the selection is still very good on line. I thought I was set, but when I tried to enter my gift card it would not take for some reason. I did some research and was not able to find a way to enter it. I tried to call customer service but it wasn't a working number. I then emailed customer service. The response I got was not what I expected. "At this time we are not able to redeem Gift Cards online. We apologize for any inconvenience". REALLY! If i knew that i would have kept the item and sold it my self. I was very disappointed. How rude

Apparently Charlotte Russe has new ownership and it has gone so downhill it is almost trash. With Covid restrictions, all places are not letting you try anything on in the store so, like everyone else, I have been buying my items and taking them home to try them and if they don’t fit I return them..... well I bought two shirts at Charlotte Russe, they did not fit at all so I returned them. Then I am told “you will only get store credit”. Um excuse me?????? I don’t want store credit and how can you even only offer store credit as an option if we CANT EVEN TRY ON THE CLOTHES IN THE STORE. We are in a pandemic dammit and I want my money back. I don’t even want to spend a single cent more in this store again. How can you even justify doing this as a company. And to my it worse the cashier told me upon returning “yeah it says it at the bottom of your receipt”. IF I WOULD HAVE KNOWN I COULDNT RETURN, I WOULD NOT HAVE PURCHASED.

I went to the Charlotte Russe store at the Monmouth Mall in N.J and had the worst customer service experience I have ever had. My niece was visiting me from Venezuela. She doesn't speak English and was told by the "store manager" not to try a sweet shirt on, which she was attempting to put on top of her clothes. The "store manager" was very rude to her and I and said "she is taking it off". I explained to the "store manager" that my niece did not understand English, which she then replied that she did not care. I expressed my disapproval for the way she was addressing the situation. She then accused me of yelling at her while I was talking with my mask on. She then proceeded to tell us to leave her store and called, or pretended to, security. She refused to give me her name when I asked for it as I was leaving the store. She is a young African American lady. She is about 5' 7'' tall and wears her hair in dreadlocks. I am extremely disappointed that my niece's first day in the U.S was met by such an unprofessional and negative employ.

Bought a bunch of clothes-spent a good $70 in the store and obviously couldn’t try on due to covid. So I go home and nothing fits(their xl is equivalent to a normal xs) to then find out that I cannot get my money back- only a merch credit or an exchange!!?? Why that wasn’t mentioned to me at the time of sale is beyond reason so now I’m hoping to go back and find something that fits but if I can’t looks like I’m out $70. Thanks for your bad business #robbery

Do not go to Charlotte Russe, if an employee overcharge you, you don't get your money back!!!! They have no management and I had to end up getting something else im exchange of their mistake. I wanted my money back not merchandise. What a ridiculous policy and the employees seem clueless

Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Wish I could post a picture. Good thing I didn’t pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can’t give this as a Christmas gift.

No items received after 6 months. I keep being sent the same email being vague about time period.