Charlotte RusseReviews of charlotterusse.com

Extremely bad experience with this store! Yes, read the comments! They do not refund despite having defective items. You've been warned!!!

My local store didn’t want to refund me for an online return I brought to the store that didn’t fit me, instead I was told I could only be given a merchandise only gift card and she also told me I could contact customer service and they’d help me use my gift card online. Well, first off there is no number you can call. Second of all, I emailed them and the response is that they “can’t help me place an order online with the merchandise only gift card at this time”. $60 dollars down the drain since my local store has nothing good for their clothing selection.

I have tried reaching out several different ways with no luck. Placed an order on 6/1 and have had ZERO updates on my item. My card was charged the full amount and I would like to know where my item is or atleast a response to my emails and messages. I have not found one customer service number that works. Extremely disappointing. I have never had this problem with an order from here but now I will stray away and let friends know this is a scam now. I want my product or a refund of my money.

They said they would provide me a prepaid label for my return due to having a terrible experience in store when I was refused a return (the email confirms they were wrong to refuse me). Once I gave them my order number (which they asked for to provide the label) they stopped responding. I have been trying to get back in contact for days! So sad I have to stop shopping here because they can not be trusted.

My wife tried to return two items that did not fit (She could not try on at the store) and had the receipt. The manager at the San Tan Mall store said they won’t refund or exchange merchandise. This is unbelievable service considering you cannot try on the clothes. They did not say you cannot return or exchange items but said there are signs that tell you this (they are mixed in with all the numerous sale signs). My wife was so upset that she asked me to write this review. She will never shop there again.

Honestly, I been waiting over a week for my package,which was sent via UPS surepost. And ups claims to have attempted delivery and supposed to have left a sticker, No sticker and now noone knows where my package is. I will not order from Charlotte Russe again. This is very unacceptable and I have no way to contact anyone about my items. Thanks but no thanks .

same issue as others posted!!! THEY DO NOT REFUND YOU PROPERLY- how can companies get away with this??? and the customer service just STOPPED responding. Negligence, disrespect, POOR customer service

If I could rate zero stars I would. DO NOT BUY ONLINE I repeat do not buy online. I had problems with returning my order and it took them up to 3 months to give me my refund. I returned my whole order and they don’t allow online returns in store so I had to ship everything back. Pay for shipping etc. I got the update they received it from the carrier but when I contacted Charlotte Russe customer service they said they have not received it. Then after WEEKS of my contacting them they finally responded and said that my bank needs to refund me which is false. So I went back and forth with them and my bank until my bank finally disputed them. Ultimately my bank and I had to do everything since Charlotte Russe customer service is incompetent. My refund was for 170.00 by the way not just like 25 bucks. And they kept refusing to refund me. They also don’t have a number for you to call online so you can only contact through email which takes even longer. Trust me the clothing and quality is not worth the hassle.