Charlotte RusseReviews of charlotterusse.com

They show tops as tops you could wear out that show a little bit of abs. When you get them, they are like doll clothes. My husband is good with sexy tops, but saw the first one and was basically like "you can't wear that out of the house)". Not sure what size the models are but beware!!!

The Stamford CT store. Poor customer service. Very rigid on returns even on damaged products. In my case it was a belt, an even exchange would have been fine i was not looking for a refund. However, this is a number one reason i dont support local small stores. You cant be so rigid if you want to keep customers' support.

This is a company that is completely and totally uninterested in customer service. I recently bought a couple of pairs of pajamas, which I could not try on because, ridiculously, their fitting rooms were closed (as if you could catch covid by breathing the air in the fitting rooms behind a closed door, rather than in the store). After discovering that they didn't fit, I tried to return them, however THEN I was told that I would only receive store credit. After contacting their customer service, my case was handled by an extremely rude woman whose attitude and tone of voice reflected that having to deal with a complaint was a huge inconvenience to her. Instead of taking my word on what happened, she told me she was going to call and double check my story with the manager of the store. I was later contacted by the supervisor, who basically indicated in a lot of flowery words how "sorry" he was that he couldn't refund my money. I have never, ever had such a negative experience at a retail store. I would highly recommend NOT shopping at Charlotte Russe, as it is clear they are running a huge scam to get your money regardless of whether or not you are satisfied with the purchase, resorting to lying and withholding information in order to do so. There's a reason they have a rating of "F" with the Better Business Bureau.

I bought 3 sweaters at Charlotte Russe at Scottsdale Fashion Square without trying them on as the fitting rooms were closed. I commented when I purchased them that hopefully I would not have to return them. I tried them on in another store and didn't like how they looked so went back to return them. Then I was told that they wouldn't refund my money - they would do exchange only. I said they should have told me that when I bought them. They said they couldn't tell every customer that and there was a sign. The sign said EXCHANGE POLICY in big letters and a bunch of small print which I never read. There should be a sign with the word NO RETURNS on it. I told another lady in the store that the fitting rooms were closed and she couldn't return anything she bought. The manager then started yelling at me and told me to leave the store.

They deserve a 0 star!! Their 14 days exchange policy is ridiculous knowing you cant even trying the item at the store! I am a busy person and forgot that I have to exchange the bottom of the pajama set bought because the top is white and the bottom is beige. I went to their store past 14 days and a RUDE MANAGER told me with an attitude “I can’t accept your request because it's pass 14 days already.” he can say it in a nice way but I guess he's having a bad day. I Won’t shop at Charlotte Russe again. Very Bad policy and Customer Service!!!!

I had place an order on 9/4 helpline#sixzero seven⁴³⁸⁻ ³⁴⁹⁸and didn’t receive my package until 2 weeks later, I tried on the cloths and it fit to big or it was too small l I went to the internet and did research about this company and i found this help which is at first i reach out the company and they really help me with my return and refund I would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 starsI would give this store 0 stars

Awful experience, they have the worst echange and return policy because they don't give any refunds and you are not allowed to exchange some clothing like bathing suits even though its not worn, washed, or damaged (They don't give you your money back). You are not allowed to try on any clothing. The workers there had clearly no patience and a very bad attitude, NEVER SHOPPING THERE AGAIN!

Their online customer service is absolutely awful. I ordered a medium pj set and was sent a small instead. After much back and forth I was told there was more in stock and I’d be sent a label to return the item. I was never sent the label so after a day I emailed the same person back and finally received one. I was told I had to wait until the item reached their facility to be sent the correct item to then be told they were out of stock. Do not order online, they might send you the wrong item at which point you’ll have to jump through hoops to never even receive it.