Charlotte RusseReviews of charlotterusse.com

I did order since 12th of May, since then I didn't get any response just some fake emails that is updated the status of your order. This website should be blocked 🚫 😤 and shouldn't use anymore our card details, is a SCAM. They keep sending me offers and sale, I paid for a satin set 39£ .

What you pay for is what you get. Quality is bad but even worse I bought jeans and they had an odd fit. The crotch bunched up making me look like I had male parts. Pulling them up that back tag that rips up your back came off, but all other tags were on, and they would not take them back. Ok keep the 15.00 jeans i just won’t shop there again. Peace.

I would give negative stars! Manager at Braintree mall was obnoxious and rude. Super big chip on her shoulder!!! I asked her to point me in the direction of where I could find another similar jogger. She screamed at me and told me everything she had was out!!! That wasn't my question. I will take it up with their district manager. Super poor customer service! Don't go to that store!

I would make it NO stars but you have to select a star to write a review. I purchased a pair of sweat pants and a Jean shirt. I went home and the sweat pants had a hole in it and the Jean shirt had the alarm tag still on it. I thought, no big deal. I have the receipt! I went to the store in Braintree mail. (That is where I purchased it) I was told the shirt was not on the receipt, as if I stole it. I said I purchased this 2 days ago. The women said I was unable to keep the shirt because I did not pay for it. (Keep in mind I am a black women) another black women walked over and LOOKED at the receipt and said she did purchase it, the screw number is on the receipt. Then they said I could not exchange the sweat pants because it had an hole in it. I said I purchased it like that. They would not allow me to exchange. I asked to speak to a manager and they called her. She said the same thing. I explained if that is their policy then they need to check clothes out because allowing people to purchase. Long story short. I had to keep the pants that had a hole in it! I will never go to this store again. The managers were not helpful and seemed not to care.

I shop online all the time and most other online fashion stores offer FREE returns. I had to learn the hard way when trying to return two pair of boots that ran small, even though I chose my actual size, that when I had to return them I had to pay $15.00 (cheapest option they had), to return boots that I paid $30 for (was buy one get 1 free) so basically there went half the money I paid for the boots JUST to return them! Never again! Just make sure if you buy from them you know your size or be prepared to pay an expensive return fee if you dont want it. Might as well have kept them and sold them on eBay or something. I only gave a 2nd star bc any other time I have a good experience with shopping online with them.

Don't buy anything sale on this store. I bought 2 tees that was on sale and when I checked out the item the machine showed original amount, then I told the employee that it was on sale. She entered sale amount then told me it was 10 dollar but later when I checked on my bank account they charged me 23 dollar which is full amount. I threw my receipt the day I bought it. Now I don't have receipt with me. This was my first shopping with them. Never ever gonna buy anything from this store again.

charlotte russe is now just another one of those garbage fashion stores where theres just teeshirts and immature clothes

We went shopping inside the store and inside the fitting room my daughter lost a hot topic bag . When we went looking for the bag the manager didn’t want to open the doors and when we asked for security cámaras the manager told us that they were fake. This man had an actitud and it was like he didn’t even care about it. No one have seen the bag very bad customer service