Charlotte RusseReviews of charlotterusse.com

Do not waste your time with this company. Ever since “return policies” changed due to covid they’re not making it any easier for customers. The return policies for in store and online make no sense. In store you can NOT get a refund at all. If you buy online, you can not return for a refund either even though IT DOES STATE IT CLEARLY ON THE WEBSITE. All around they should of just closed when they closed last year. Employees are clueless as well and they have them working ALONE when they do not know how to operate alone with out management.

I got the CUTEST winter jacket there 5?years ago. Like a wool coat with a fur hood and some extra zippers to make it stylish. I’ve gotten soooooo many compliments on it. I have worn it for 5 winters. It’s time for a new jacket and I so wish they still had it in stock because I’d totally get the exact same jacket again. Literally in 5 years the zippers stayed intact, the lining never ripped,etc. if about the clothes because I haven’t gotten clothes there in 5 years but the jacket was incredibly well made!

Horrible store cheap clothes that won’t last in there sizes run strange they don’t refund your money nope can’t return It won’t shop here anymore was my first in will be my last I rather shop in America eagle it last forever.

Charlotte Russe re-opend last year, now were in a Covid pandemic and this store has no clue about how to handle anything. Their store has terrible inventory, and they don't take returns, don't waste your time shopping here. They need to close or change the way they do business.

I purchased a jacket which took over a month to arrive. When it arrived, it was garbage and unlike the photos. The photos show a wool, embellished jacket. What I received was children's halloween costume/pajama material. When I wrote to them explaining my dissatisfaction and complete false advertising, they told me I had to pay to ship it back to China which was 1/2 of what I paid for the ugly thing. Luckily, I disputed the charge and my credit card refunded me. However, to anyone thinking about purchasing from Charloy...I warn you to NOT!

I had place an order on 9/4 and didn’t receive my package until 2 weeks later, I tried on the cloths and it fit to big or it was too small I went to my local mall to go return the cloths @ Riverside CA. turns out the store doesn’t do returns only exchange, The cashier said I had to return everything by mail so I tried calling customer service and we’ll the number provided on the internet doesn’t even work. I had to pay out of my pocket a usps label and to top it off I had to white down all the UPC’s, color, size and reason of return on a paper provide from Charlotte Russe. It was my first time shopping here and I really don’t recommend you buying from this store. Awful customer service I would give this store 0 stars

I made an online purchase on 9/1/2020. I called UPS and they lost my package. I sent several emails to this company and no reply back. I made a claim with UPS. There is no customer serverice number for charlotte russe. I want my package or my refund..

They stalked us AND called security but never said anything (Review of employees summed up second to last paragraph) (Review of cloths last paragraph) I usually love this store but today I had a pretty bad experience with the employees. I’ve never had a good experience with the employees but what do expect from a cheap place like Charlotte Russe. I was at the Mall of NH with a few friends and the employees were right behind us from the time we entered the store to the time we left. I was incredibly uncomfortable and even at times they were getting closer than 6 feet. One of my friends tried on a jacket and as soon as she put it on the employees rushed to tell her that wasn’t allowed. We understood and took the jacket off and proceeded with our shopping, no big deal. Not long after that I noticed the employees getting closer and less discrete about watching us, they even called security!! We were the only ones in the store and we are all very small so it seemed extreme to get two security guards. Not to mention we weren’t doing anything that may seem like theft or public nuisance. We had no problems with any other stores or employees in the entire mall, in fact the employees in the mall were actually much nicer than usual. My best guess is the employees assumed we would steal since we were a group of teens. The only reason I didn’t leave about 5 minutes after we got there was because my some what unobservant friend loved the store and didn’t notice the employees stalking us. To sum things up, the employees were rude, unpleasant and honestly creepy. Don’t come here, just go to romwe. Same quality and pricing and we’ve never had a bad experience in the four years of shopping there. To top it all off, they were not wearing their masks correctly, which made them getting so close so much more uncomfortable. The clothing is cheap and falls apart easy, but the prices and styles keep me coming. If it weren’t for the fact that fast fashion is horrid for the environment and the employees weren’t so creepy, I’d keep coming, but I think that pushed Charlotte Russe into going from a ok store to a bad store.