Charlotte RusseReviews of charlotterusse.com

Purchased 2 pairs of boots from Charlotte Rues that were on sale on 12/13. Return to the store a few days later to get a refund. Manager said there are no returns, refunds or exchanges, but that's not what my receipt or their policy says. She was rude/loud and wasn't interested in what I had to say. After looking over my receipt, and saw that I had every right to get a merchandise credit, I returned again yesterday and Manager still refused to help me. I filed a formal complaint. She discriminated against me because I'm Black American, I was humiliated, mistreated because of my color. I will never do business Charlotte Russe again.

The store is in Ponce, Puerto Rico. It had sexually explicit music on the speakers. The manager was notified and he only said that they did not control the music, which was the central office in the US. It seems disrespectful to the family to enter a town where most of its clientele are girls and young people. That kind of music is not appropriate.

Poor quality of clothing. Poor return policy. Poor customer service. DO NOT SPEND YOUR MONEY HERE. BUYER BEWARE!

9-6-25 , I visited the Denver store at the Northfield Mall, and this is not the first time I or someone else has experienced bad customer service at this location. There was an approximate of seven patrons in this store just shy of 5:00 pm. I wanted to purchase a pair of sweat pants. As I approached the register, I noticed a hand written sign reading that it was the start of the line. Mind you, when I walked in, there was a lady standing behind the cashier on her phone, another employee restocking and organizing the store - so, no greetings came our way. I got to the line area and noticed that the same lady at the register was still on her phone. Not knowing if she would spot me from her distraction, I approached her and asked her which register was opened. Mind you, no one else was in line. She looks at me and responds that the register I was near was opened, but that I would need to wait behind the sign that read where the line started. Her response would have not bothered me as much if she had said it differently. I worked in retail for a decade, and I know costumer service. This female spoke to be as if I were a familiar to her. I responded by saying that I knew where the line was, that I could read, and that I wasn’t sure if she would spot me, her being on the phone. That did not sit well with her as her body language gave it away. She goes on to tell me that she did not “have time for this today”, and that I did “not have to be here.” I obviously responded that I was a patron, and had every right to be there. Needless to say, I did not purchase the sweat pants, nor will I be returning to that location. With Charlotte Russe having so many competitors, who do hire mild-mannered, eloquent speakers who do provide customer service, I have no need to ever go there in a lifetime. I love to shop, and I’m not shy about spending my money. But I refuse to drop a pretty penny where people working act like they are paying me to shop where they work! I hope that was not the manager, because if she was, she needs training, or another profession!

The employees from Victorville mall on bear valley, manager tott and assistant manager mars I believe that’s how you spell there names. They made my experience so wonderful I loved how helpful they were and they did everything with a smile they made me and my family feel so comfortable and overall they just elevated the experience so much you guys have some really good employees at that location.

1st time in my life I've been refused for returning/warranty claim on something.aftwr few days off purchase..not even one week..no return no exchange no money back.. nothing. Just called on me and my fiance security services. What a ridiculous store!

Went to Charlotte Risse in East Towne mall (Madison WI) amd the manager kept yelling out closing in 20 minutes and every minute or 2 after so I took the 2 items that they said I hadno time to try on to the counter I asked the manager if these didn't fit couldI return them she said"no problem " I tried them on at home 1 fit 1 didn't so 2 dayslater iwent to return the item andwas told I couldonly get store creditor exchange. "It even says so on your receipt " Ok, so wrning me AFTER it was too Late to do anything about it must equal good Business?? Wow! That's like telling someone after their in the middle of the pool that the lifeguard doesn't know CPR!

I would give no stars but can’t. Ordered dress then they said out of stock in my size never got refund won’t order from them again ever