ChargePointReviews of chargepoint.com

I am in charge of our company's two charging stations, they are not open for public use and we only have about three cars using them. I have been dealing with ChargePoint bad customer service for weeks now. We made the discission to renew the service contract and its been weeks of questions that I answer never end. All we want to do it pay them and they keep asking yet again more questions. today was the last straw, after answering two more they sent me another question and gave and decided to use a nick name (which I hate and never use) I exploded on them. They should be dealing with the public and should be out of business based on their reviews alone. AVOID.

I’ve been waiting 10 days for a return label. I called 5 times, e mailed them 3 times. While over the phone they are very polite, no one is able to solve the issue. It’s always some other department that handles it. No luck trying to speak to supervisor. I had to order a different item so now I have two and they are not cheap YOU ASKED TO EMAIL YOU BUT YOU DID. OT PROVIDE AN EMAIL TO REPLY BACK. PLEASE DO

Once again, I tried to charge at Felbrigg Hall, I've only ever successfully charged here once. Today was no different, two hours on charge and an extra 8 miles on my range. What on earth is wrong with their systems? Totally useless.

I have had nothing but trouble dealing with chargepoint customer service for a home EV charger. Waiting on hold for long periods of time, being promised a call back but never receiving that call. They've not been able to quickly resolve issues until I escalate the issue and have to make multiple phone calls. Avoid buying this brand nothing but trouble!

I have been on the phone for the past 2 weeks. The charger in the past 2 weeks charges outside the schedule causing higher electric costs. For 2 weeks I have been thru every troubleshooting methods over and over and over again. Each phone call you have to explain the issue and try the same troubleshooting over and over again. Finally, escalated upstairs for a replacement. Was told the 2 people in the office are in the phone so will call back. I've been waiting for 4 days now. 3 more phone calls to hear the same thing. They will call you. And let's try these troubleshooting steps. And yes, the same ones again. Tech support with this company is horrible. Don't waste your time and money. Buy another home charger.

This Company is a complete joke several times I tried to charge my Subaru Solterra at the West Seattle location near my Gym it defaults with an error it happened again yesterday every time I try the stupid system puts $50 hold yesterday I have 5 charges and was unable to charge my car. I have taken the time to report this via email nobody responds I just called now I have to wait 5 to 7 business days for the pre-authorization to be removed and nobody at this Company takes any action to check the charging stations all they can say I am really sorry. I suggest NOT to use this service

Been using their chargers at York Designer Outlet without issue for months and months Turned up last week to find charging points updated however my card was disabled and when I tried to use the app it said I was unauthorised Customer services now given incomprehensible advice that my account disabled and have to request reconnection and once granted I need to call them to reactivate the account that I didn’t deactivate in the first place! Tried the app again and got a more bizarre message saying I had been removed from my employers charging programme which I have never been part of ! Absolutely shambolic and can’t get it resolved

Für 16,15 kWh habe ich 26,09 EUR bezahlt. Die Batterie war nach 4:49 h auch noch nicht voll aufgeladen. Für diese schlechte Ladeleistung werden mir unter "Andere Dienstleistungen 11,56 EUR in Rechnung gestellt. Auf meine E-Mail Anfrage erhalte ich keine Antwort. Ein Stern ist hier noch zu viel. Die Antwort bei Trustpilot lautet: Hallo Team, es tut uns leid, von Ihren Erfahrungen zu hören, und wir verstehen, wie frustrierend diese Situation war. Bitte teilen Sie uns die mit Ihrem ChargePoint-Konto verknüpfte E-Mail-Adresse mit, damit wir Ihren Fall prüfen und Ihnen weiterhelfen können. Eine mit meinem ChargePoint-Konto veknüpfte E-Mail-Adresse habe ich nicht. Als Privatkunde kann ich diese auch nicht mehr anlegen - Ein privates Fahrerkonto lässt sich nicht mehr direkt anlegen. Die Erstellung ist nun ausschließlich über eine geschäftliche Einladung oder einen Organisations-Verbindungslink (z. B. von Arbeitgeber, Flotten- oder Leasinganbieter) möglich.! Wie soll das weitergehen?