ChargePointReviews of chargepoint.com

ChargePoint heeft per 30 juni 2026 haar lidmaatschapsvoorwaarden in Europa drastisch gewijzigd. De belangrijkste verandering is dat particuliere rijders geen gebruik meer kunnen maken van de ChargePoint-app en RFID-kaarten. Alle accounts van particuliere gebruikers die niet gekoppeld zijn aan een zakelijke entiteit, zijn per 30 juni 2026 permanent gesloten. Als er nog een resterend saldo in uw ChargePoint Wallet had staan, kon u via de website van ChargePoint een terugbetaling aanvragen. De verwerking van deze terugbetaling kon tot 90 dagen duren. En na die 90 dagen heeft u het saldo nog altijd niet gekregen en toevallig is “Support case creation is no longer available by email, and this address is not monitored.” Je bent je centen dus kwijt.

Worst customer service. Can’t sign on app or connect to home charger. Contacted customer service several days ago and nothing has been done to correct the problem. Worse is that they don’t even respond to my follow up emails. It is now several days later and still no assistance or meaningful response of any kind.

5 years ago. Got ChargePoint EV hard-wired. Worked fine but died. OK. Installed new ChargePoint EV hard-wired. Wouldn’t charge my car. Installed another new ChargePoint EV hardwired. STILL wouldn’t charge my car. Tech support told My electrician that I had to get a NEW EMAIL ADDRESS to charge my car. Actually did that. STILL NOT CHARGING MY CAR. Circuit Breaker replaced. New wire. New cable. Removed old Charger from app. Deleted app. Reinstalled app. I was able to charge my car once. After that CHARGEPOINT WILL NOT RELEASE POWER TO CHARGE MY CAR. Tech Support is unable to resolve my issue. WICKED FRUSTRATED - I BELIEVE THERE IS A SOFTWARE BUG AND I’M STILL BEING TOLD TO USE A NEW EMAIL ADDRESS… Also WI-FI MAC IS WRONG - app still shows the original broken charger and not the new charger.

Buyer beware if you order a chargecard and pay the advanced fee for charging. If you cancel the card with credit outstanding you cannot get it back. Customer Service just ghosts you. In my opinion it is a dreadful company that provides no apparent benefits for the customer. There are a number of similar providers that provide a much better service

Habe im Europark Salzburg geladen - Finger weg! Es wird dort nur mit maximal 13 Ampere geladen (laut Ladeplattform) und laut Homepage des Europarks in Minuten abgerechnet (4,20 € pro Stunde!). Zu diesen Bedingungen hätte ich NIE mein Auto 1phasig geladen, da kosten 2,8 kWh 4,75 €: das ist WUCHER. Ich habe dort geladen, da am Handy 0,53€ pro kWh standen beim Starten des Ladevorgangs. FINGER WEG, ABZOCKE, viel zu teuer für wenig Leistung (11 Ampere)!

I downloaded the app to enable a charge for my car and had to give a payment card for a holding fee. This did not seem totally unreasonable at the time until having charged my car they automatically took out another as apparently you have to keep it above a certain amount. I went on to find that I was unable to use this card as not accepted at many chargers. After some time I followed the instructions to close the account and get a refund , however they deleted the account instead and no refund was given. I emailed multiple times and was told they would refund me if I could confirm the card number which unfortunately I no longer had as it was closed after moving house. I was told that if I updated the card payment to another current card they would refund me but this was not possible due to them deleting the account. I was eventually told that they would pass this to their IT department to resolve but I heard nothing further and now I am no longer getting replies to any emails. There are other apps available to use to pay as you go and don’t require any holding monies. Don’t use ChargePoint unless you want to lose your money.

For each transaction they apply a £50 preauthorisation charge. This charge can take up to a week to disappear from your account. Be cautious about using this repeatedly if funds are low. They will also tell you your bank is the one that is fault, which is not the case. They have simply failed to claim the transaction, presumably to artificially increase their balance sheets at any given time.

Customer service 0 took 50$ for nothing stealing money warning all of you to not use this machine