ChargePointReviews of chargepoint.com

I'll start with the positive. The carger was in good shape and easy to use compared to other places. The negative, they charge new users $50 upfront. I got a double charge and my husband got a triple charge. That being said our bank is overdrawn for apparently the next 3-7 business days. I tried calling customer support to at least get the multiple charges taken off and they were no help at all and said it was up to the bank. No it's up to them to not charge multiple times for one use. Not to mention that $50 for what might turn out to be a $12 charge is unnecessary. It's disheartening to see multiple reviews saying the same thing, so I know this company is aware they suck. Anyway if you have any other option, choose it.

I find that all the bad reviews have the same horrible grammars. Ngl I think they are bots. I've only had great experiences with Chargepoint. Then again...I have never had to contact them, so idk about their customer service. Their stations simply just works. I also love their app and ease of use.

Comme de nombreuses utilisateurs français, j’ai été victime de plusieurs fraudes concernant des recharges effectuées au Royaume-Uni, du côté de Londres Le service client me répond prendre en charge ma demande de remboursement, mais cela fait près d’un mois que je reste Toujours en attente de ce dernier Je conseille donc d’éviter cette application de recharge

Très mauvaise expérience avec ChargePoint. Mon compte a été utilisé en Angleterre alors que je vis dans le Var, pour un montant de 410 € que je n’ai jamais autorisé. Malgré mes démarches et mes signalements, j’attends toujours le remboursement, un mois plus tard. Le service client est lent, peu réactif et inefficace face à une situation pourtant grave. Cette utilisation frauduleuse et l’absence de résolution rapide montrent un manque de sérieux et de sécurité. Je suis extrêmement déçu et ne recommande absolument pas cette entreprise.

They installed my charging station on 1 July 2025, and it still doesn’t work. Almost six months later, the lack of professionalism, accountability, and respect for my time is shocking. This is completely unacceptable customer service. I would definitely not recommend anyone to deal with them

Intransparent und teuer Chargepoint ist nicht embpfehlenswert. Hier kann das laden schnell zur Kostenfalle werden. Einfach nur wucher. Für Knapp über 6 kWh habe ich über 19 Euro zahlen müssen. So wird das nichts mit der E-Mobilität. Also, Finger weg von Chargepoint.

Arnaque au compte bancaire, 10,30€ pour activer la charge puis 50 puis 42 et je bloque ma carte avant que mon compte soit vide!!!

ChargePoint customer service is, without exaggeration, one of the most frustrating support experiences I’ve dealt with from a major technology company. The core issue is not a single bad interaction—it’s a pattern. Long wait times, unhelpful responses, and a clear lack of ownership define every attempt to get assistance. Contacting support feels less like reaching a help desk and more like entering a maze designed to wear you down until you give up. Phone support is marketed as 24/7, yet reaching a knowledgeable human being is hit-or-miss at best. When you do get through, representatives often lack the authority, technical understanding, or urgency needed to resolve real problems. Issues are routinely escalated into a black hole, with no follow-up, no accountability, and no timeline. You’re left repeating the same information to multiple people, none of whom appear to communicate internally. The app and charging network problems only amplify this failure. When chargers malfunction or sessions fail, support is slow to respond and even slower to fix the underlying issue. For a company that positions itself as a backbone of EV infrastructure, this level of operational indifference is unacceptable. Reliability matters, and ChargePoint consistently falls short when it matters most. What’s most disappointing is the attitude. Interactions feel transactional and dismissive, as if customer inconvenience is expected and tolerated rather than treated as a problem to be solved. There is little sense that ChargePoint values the time, money, or trust of its users. This isn’t a startup struggling to scale—it’s a well-established company operating critical infrastructure. At that level, “sorry for the inconvenience” without real action is not customer service; it’s noise. Until ChargePoint makes serious improvements in training, responsiveness, and accountability, their customer service will remain a liability rather than a support system. EV drivers deserve better than scripted apologies and unresolved tickets.