At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
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The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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The glasses are awesome, the speakers are perfect for bike riding, running etc and still able to hear your surroundings.
The only issue I have, was from today. I’ve had these glasses for about two weeks, I took them out of the box and noticed bubbles forming within the lens. It looked like air got into them. Im waiting to hear back from customer service. As I said the glasses are great, just need to understand what happened and if they can be replaced.
Response from ChameloMay 19, 2025
Hi Matthew, we apologize to hear of the issue that you're experiencing with your purchase. Our team has reached out to assist you via email.
CF
Carlos F.
I ordered the aura 1 and a half month…
I ordered the aura 1 and a half month ago and just getting excuses and no tracking number, stay away from this company
UPDATE JUN 29
I was reached by customer service and got 30% money back and a promise that i will get it this month(jun) so far just a mail, hope i can get my money back, stay away from chamelo.
UPDATE
Finally i got my money back, 4 months waiting for your product and i just have back the money i sent you 4 months ago. I WILL NOT CHANGE OR ERASE MY REVIEW "SCAMMERS"
Response from ChameloMay 19, 2025
Hi Carlos, we're so sorry to hear that your experience hasn't been the best. We've reached out to help!
UPDATE 7/30/2025:
Hi Carlos,
Let’s keep it real: yes, we refunded your full payment after you told us you no longer wanted to wait, even though we had already provided a generous 30% compensation for the delay. That was our way of making it right.
We never asked you to erase your review. We simply asked for transparency; to include the fact that you were refunded in full so that other customers can see the full picture.
There’s no scam here. You placed an order, got compensated for the delay, and then got your money back when you chose not to wait. That’s not scamming, that’s us holding up our end, even when things don’t go perfectly.
Now that you’ve updated your review to reflect the refund, we’re all good. If you continue to falsely label us as scammers, we won’t hesitate to escalate this with Trustpilot for defamation and pursue further action if necessary.
Thanks for disclosing the full story.
— The Chamelo Team
JO
Jonasegway
Shipping took awfully long
Shipping took awfully long. In their defense, they had issues with supply and getting the shipments etc etc (make America great again). Communication didn't exist unless I reached out and then I'll get an email with some sort of update telling me what's going on.
The 4 star rating is really a 3½ in my opinion and I only took 1½ away because of the length of time it took to finally receive it and then the lack of communication WITHOUT me reaching out. Your experience wont likely be mine but I was hoping maybe in good faith I would get a wireless charging case included or something extra besides the $50 off coupon from my next purchase.
The glasses themselves? I give them a 4 out of 5 simply because the speakers on them suck. The glasses as a transparent glasses are super nice. These glasses are comfortable for all day wearing and the optics are beautiful. The transition from having them on to taking them off is great!
Response from ChameloMay 19, 2025
Hi there, thanks for the feedback. Rest assured that we will do our best to improve here 🙏
AS
Alejandro S.
They are selling Glasses that are not…
They are selling Glasses that are not available. I just bought a pair three weeks ago and they still haven’t provided me With a tracking number, They keep giving excuses saying and there’s a lot of demand, but it’s all lie. They don’t have the glasses available to ship and right away at least they didn’t have them when
. I ordered them.
Response from ChameloMay 16, 2025
Hi Alejandro, that's incorrect. Falcon and Shield are both in stock and ready to ship. Our team will be investigating to figure out what happened to your order and will reach out with a resolution. Thanks for your patience, we'll get to the bottom of this.
UPDATE 6/10/2025:
Hi Alejandro! Thank you for working with our support team behind the scenes to resolve your concern. Your pending refunds (minus restocking fee) will be processed once the returned packages arrive at our facilities.
PK
Petr K.
Dont have money or sunglasses
Order sunglasses, they were noto delivered vecause of some error (theirs). They dont care, didnt refund me, didnt deliver and they stopped communicating. In the last message from them, they told me I should contact post office and ask them about details or delivery even they already confirmed package was returned to sender.
Response from ChameloMay 16, 2025
Hi Petr, we're sorry to hear of this frustrating experience. Our support team will be reaching out today to provide assistance. Kindly respond to the request for more information. Thanks!
UPDATE 7/7/2025
Hi Petr,
Your initial order was fully refunded after the delivery issue. We then shipped out a second order promptly, which has since been successfully delivered. Throughout this process, our team has made every effort to keep you informed and has sent dozens of emails to confirm resolution, but we have not received any response from your side.
At this point, we kindly ask that you respond to one of our messages so we can ensure everything is truly resolved and you're satisfied with the outcome.
We appreciate your attention and hope to hear from you soon.
Best regards,
Chamelo Support
KA
Kai
Maybe They’re Built for Display?
Maybe They’re Built for Display, Not Use?
Bought these $250 “active lifestyle” sunglasses in September. By April — after maybe 15–20 actual uses — the frames had separated from the lenses and the charging port corroded. Impressive! I didn’t know “premium” meant disposable.
Customer service was kind enough to remind me that unless your sunglasses fall apart within 72 hours, the warranty is basically just a decorative feature. Apparently, actual use counts as “wear and tear.” Silly me — I thought using sunglasses was part of the deal.
Of course, they don’t publish negative reviews on their site, so I guess I should thank them for this valuable lesson in marketing vs. reality. Rest assured, I’ll be sharing this experience anywhere they can’t filter feedback.
Bottom line: save your money. I’ve had $10 gas station sunglasses that held up better — and didn’t pretend to be high-tech.
Response from ChameloMay 14, 2025
Hi Kai, we're sorry to hear that you're unhappy with our 1-year OEM warranty, which follows standard industry guidelines. Applicability: manufacturing defects in materials and workmanship under normal, careful use. Upon reviewing the evidence you submitted of the frame detaching from the lenses, our product team has determined that the damage to your sunglasses has not been caused by a manufacturing defect, therefore we are unable to cover it under our 1-year OEM warranty. We truly apologize as we can tell how frustrated you are with the outcome.
Thanks so much for sharing your feedback. Please feel free to share your experience anywhere else you'd like. We'll be more than happy to publicly reply and share our side of the story.
AG
Akaisha G.
Delays & No Responses
I was told that I too was going to have to wait a month before my order for Aura Glasses would arrive.
A week after I initially placed my order with no update I reached out. I was told I’d have to wait a month due to the glasses being out of stock, however I was offered another item that WAS in stock however after a week of confirming the new pair of glasses I have not head back after multiple emails reaching out.
I decided to ask for a refund but after 3 weeks I still haven’t heard back. Customer service needs a better system for communication, and if items were sold out or unavailable - let the customers know upfront!
Response from ChameloMay 13, 2025
Hi Akaisha, we apologize for the experience that you had. Hoping to turn things around for you here. Our upper management will be reaching out today with a resolution for you.
UPDATE 7/7/2025:
Hi Akaisha,
Thank you for your feedback, and we’re very sorry for the frustration caused by the initial delays.
We’d like to clarify that your order was successfully delivered on May 24, and we also sent compensation to help make up for the wait and any inconvenience. Since then, our team has been reaching out via email for several weeks to confirm that everything was received and resolved, but we have not heard back from you.
If there are still any issues or concerns, please reply to one of our messages so we can assist you further. We’re here to help and want to ensure you're fully satisfied with your experience.
Best regards,
Chamelo Support
JS
Jack S.
Bubbles on the lens
I am writing this review because when I took out my chamelo music shield from its hard case to go for a run, I was shocked that there are bubbles in between the tint and the lens. It’s not broken, I didn’t do anything unusual, but for some reason, there were bubbles. I don’t think it’s worth $250 only to experience this only after using it several times.
Response from ChameloMay 12, 2025
Hi Jack, we apologize for the problem you're facing. Our team would love to help further and resolve this for you. Please respond to our request for information and we'll get back to you as soon as possible.
UPDATE 6/7/2025:
Unfortunately, we're unable to assist further without valid proof of purchase or any identification. If you're able to locate it, please feel free to contact us again. Thanks!
