ChameloReviews of chamelo.com

Response from ChameloJun 4, 2026

Hi Myles, Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered with multiple pairs of glasses, as well as the frustration caused by the warranty process and shipping delays. This is not the experience we aim to provide, especially for customers who have continued to support our brand. We understand your concerns regarding the replacement offered under warranty and the subsequent delay with your most recent order. We sincerely apologize for the inconvenience and disappointment this situation has caused. Our upper management team will be reaching out to you directly to review your case in detail and work toward a fair resolution. We value your feedback and appreciate the opportunity to make things right. Thank you for your patience, and we look forward to assisting you further. – The Chamelo Team

Response from ChameloJun 3, 2026

Hi Jay, We're very sorry to hear about your experience and sincerely apologize for the frustration caused by the delay in processing your refund. We understand how disappointing it is to have returned your item and still be waiting for a resolution. This is not the experience we want our customers to have, and we appreciate you bringing this to our attention. Unfortunately, we're unable to identify your order based on the information available in your Trustpilot review. To help us investigate and resolve this as quickly as possible, please respond to Trustpilot's request for more information and provide your order number, the email address associated with your purchase, or any other relevant details. Once we receive that information, our upper management team will personally review your case and reach out to assist further. We look forward to hearing from you and working toward a resolution. – The Chamelo Team

Response from ChameloJun 1, 2026

Hi Rebeca, We're very sorry to hear about your experience and apologize for both the issue with your glasses and the delay in receiving a response from our team. Our support team has been experiencing an unusually high volume of contacts, which has unfortunately resulted in longer-than-normal response times. While we completely understand your frustration, we would like to reassure you that a delayed response is not reflective of our commitment to our customers or our products. We do stand behind our products and take warranty claims seriously. We appreciate that you've already provided photos, videos, and warranty information, and we're sorry that you haven't yet received the assistance you were expecting. Our upper management team will be reaching out to assist further and ensure your case receives the attention it deserves. Thank you for your patience, and again, we apologize for the inconvenience. – The Chamelo Team

Response from ChameloJun 1, 2026

Hi H.S, We're very sorry to hear about your experience and sincerely apologize for the frustration, disappointment, and lack of clarity you've encountered throughout this process. We understand how upsetting it must be to wait this long for an order—especially one intended as a birthday gift—and to receive updates that appear inconsistent. We also recognize that having to repeatedly chase for information rather than receiving proactive communication is far from the experience we aim to provide. Unfortunately, we're unable to identify your order from your Trustpilot review alone. Could you please respond to Trustpilot's request for more information and provide your order number or the email address associated with your purchase? Once we're able to locate your order, our upper management team will personally review the situation and reach out to assist further. Thank you for bringing this to our attention, and we hope to have the opportunity to make this right. – The Chamelo Team

Response from ChameloJun 1, 2026

Hi Jonny, We're very sorry to hear about your experience and understand how frustrating it is to be waiting for your order without seeing it ship, especially when you're expecting timely delivery. Please accept our sincere apologies for the delay and any disappointment this has caused. This is not the experience we want our customers to have. Our upper management team will be reaching out to you directly to review your order and provide further assistance. They will work with you to better understand the situation and help find a resolution as quickly as possible. Thank you for bringing this to our attention and for your patience while we look into this further. – The Chamelo Team

Response from ChameloMay 30, 2026

Hi JC, Thank you for taking the time to share your experience. We sincerely apologize for the frustration, confusion, and disappointment caused by the delays with your order and the difficulty reaching our team. We understand how concerning it can be to receive conflicting tracking updates, especially when you have been waiting for your glasses for an extended period of time. Based on your experience, it's understandable that you would have concerns about the status of your order. However, we would like to reassure you that our company is definitely not a scam. We have successfully delivered thousands of orders worldwide, and our team is committed to ensuring that every customer receives the products they purchased or the support they need when issues arise. We also want to acknowledge that our support team is currently unable to answer our phone lines, which has unfortunately limited our ability to assist customers through that channel. We understand how frustrating this has been and apologize for the inconvenience. To help resolve this as quickly as possible, we have asked our upper management team to reach out to you directly and review your case in detail. They will work with you to determine the status of your order and provide the appropriate assistance moving forward. Thank you for your patience, and we appreciate the opportunity to make this right. – The Chamelo Team

Response from ChameloMay 28, 2026

Hi Jared, We’re truly sorry for the frustration and disappointment this experience has caused you. We completely understand how upsetting it is to wait this long for your prescription order while continuing to receive updates that do not provide the level of clarity or progress you deserve. You are absolutely right to expect more concrete information regarding the status and timeline of an order you paid for, and we sincerely apologize that this process has fallen short of expectations. Our upper management team will be reaching out directly to assist further and help provide additional support regarding your order. Thank you for your patience and for bringing this to our attention. – The Chamelo Team

Response from ChameloMay 28, 2026

Hi Amina, We’re truly sorry to hear about your experience and completely understand your frustration regarding the delays and communication issues. We know how disappointing it is for the excitement around your order to turn into concern and uncertainty. We do want to assure you that Chamelo is definitely not a scam. Thousands of customers have successfully received and are enjoying their products, but we also fully acknowledge that some recent orders have experienced delays that fell below the standard we aim to provide. Please respond to Trustpilot’s request for additional information so we can properly validate your order details. Once we are able to locate your order, our upper management team will personally step in to assist and help resolve the situation for you. We sincerely appreciate your patience and the opportunity to make this right. – The Chamelo Team