CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Megan A.
It has been a seamless process working with CertaPet to get my ESA letter of certification. I feel very secure knowing I’ll be able to keep my ESA with me at home.
Response from CertapetDec 23, 2021
Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you. We’re here for you anytime.
Ivel
My renewel process was easy and the customer service is always there to help you with any questions.
Response from CertapetDec 23, 2021
Thank you so much for this review. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Ruth H.
The whole process was great. I've been trying to get my psychiatrist and counselor to help me with a few things (ESA letter being one of them) and they have refused and keep passing me off on each other. It's about time something goes right for me. I really appreciate CertaPet. They have helped me so much. My baby is too little to be a travel ESA now but I'll definitely add that when she's trained and old enough.
Response from CertapetDec 23, 2021
Thank you for sharing your story and for your amazing feedback. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Jessica L.
Smooth process for my first letter but adding a second pet was somewhat confusing, there’s no guidance on how to do so online so I had to reach out to customer support who provided vague info. Luckily my therapist was helpful.
Response from CertapetDec 23, 2021
Thank you for this feedback. We are glad that you had a positive experience with your therapist. Please let us know if there is anything else we can do for you.
Kyla B.
I used CertaPet to certify my dog as an ESA so that I could travel with her when flying to visit my parents. During Covid, ESAs were restricted from flights but luckily CertaPet also offers evaluations for Psychiatric Service Dogs. The process for both was super easy, my assigned therapist was very friendly and understanding, and customer service is also great! I am so happy I found CertaPet!
Response from CertapetDec 23, 2021
Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you. We’re here for you anytime.
Jackie W.
My interaction with Certapet has been amazing. Very professional, compassionate.
Response from CertapetDec 23, 2021
Thank you so much for sharing your experience with us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know what we can do for you in the future.
Cutie P.
They. Keep things. Simple and stressless. And good people
Response from CertapetDec 23, 2021
Thank you so much for this 5-star review. We’re very grateful for customers like you and hope you stick with us for years to come!
Michael
CertaPet helped me quickly obtain the documentation that I needed without unnecessary hassle.
Response from CertapetDec 23, 2021
Thank you for sharing your experience. We are happy to know that everything went well your consultation. Please let us know if there is anything else we can do for you.
