CertapetReviews of certapet.com

I looked at several sites before choosing certa pet. Well explained, thoughtful and thorough questions on asessment. Therapist was prompt to schedule phone appointment and was on time and received letter in a timely fashion. The site was easy to use and FAQ page was very helpful. Certapet is a very professional service.

Awful..took my money. Repeatedly asked same questions but never actually called me. Do not use

Certapets is not a scam they answered all my questions was able to get my psd travel letter right away and when I had a question later on they responded right away

I've had a fantastic experience with Certapet! I needed my PSD letter updated due to a change of state, and Certapet made the process incredibly smooth and straightforward. Overall, I highly recommend Certapet to anyone seeking an ESA or PSD letter. They make a potentially stressful situation smooth and efficient, and I'm grateful for their service.

Easy to work with, my therapist was lovely. Happy my lovely support cat is able to be with me while travelling. My family practitioner recommended them.

Certapet has been an incredible support to get my PSD letter for my adorable Bruce ❤️ They are very professional, help simplify the process and made a big difference in my life. Thank you!

Beware of this letter churning scam that preys on the already vulnerable persons with disabilities. I would rate this company with a zero - but that was not an option hence the 1 star review. In my case Certa Pet referred Jenny Thomas of Pansy Field Counselling to assess my need for a support animal and provide a Travel Letter that would enable me to travel with my service dog. Certa Pet and Ms. Thomas were aware of the breed and weight of my service dog prior to drafting the letter. The letter contained a clause referring to a 22lb weight restriction for air travel , when I questioned why they would accept my money - (which they receive up front before any service is provided) knowing that my dog did not meet the most recent criteria for air travel , I was told that it was my problem and they don't provide refunds. So I paid 150.00 for a letter that I cannot use and they will not refund me ..... total scam !

As an 83 year old living alone, Certapet helps me with my need for companionship which gives me daily purpose since I do not get out much.