CertapetReviews of certapet.com

Certapet has helped me greatly. I'm very impressed with the service and how thorough they were. I'm now in contact with a therapist and learning to manage my anxiety.

Very pleased with the professionalism of this team, good follow-up with e-mails, thorough questionnaire, and fast service as well. Hillary

Karoline was quick and professional when I had to contact customer service.

Service is prompt and courteous give them 5 stars for sure

Truly this company is just in it to take your money. Yes, they perform a service but that is about the only good thing I can say about them. If you call the customer service line about anything I GUARANTEE that the only "solution" they will offer is you owing them more money. I have two ESA's on one letter and I recently paid around $150 to have my letter renewed, and $100 for a second evaluation. After all this, my second ESA was left off the letter. Probably a harmless mistake made by my doctor and I emailed her asking her to correct. I got a one sentence reply telling me to call customer service. Trying to get this corrected spanned for TWO WEEKS! I would call, get put on hold, and then the line would disconnect. They would never call me back so I would have to call again and re-explain the situation to yet another person. Finally, I got in touch with a supervisor who basically told me there was nothing they could do for me unless I paid another $100 on top of the $250 I had JUST paid. HORRIBLE customer service. They don't care about their customers. They just want your money. You'll get your letter but you better hope you don't need to call customer service.

Clear process; helpful staff!

I was impressed with the process from beginning to end. I appreciated the thorough check both online and verbally with the therapist telephone interview. And I very much appreciate the follow up and resources offered. Great experience!

I absolutely love CertaPet and its staff. I had a situation that has required me to contact customer service (no fault of CertaPet's) and Joe G helped me out so much. Such prompt and friendly service was really unexpected. My issue was resolved within an hour and I will absolutely recommend CertaPet to everyone I know that needs the service. Thank you, Joe and thank you, CertaPet!