CerebralReviews of cerebral.com

Alberto! He was amazing! We spoke a little about what was going on in my world, and he knew immediately what I needed! Thank you for listening Alberto!

Where do I even start. My first provider appt I waited 45 minutes for no one to show up. My second provider appt they were 25 late and though I loved her and that made you for it…she typed no clinical notes in my chart for any other providers to see. Tried scheduling with a provider and was sent a link that “did not exist”. Instead it said “did you mean…” And gave me not ONE but THREE different provider links. All of which obviously didn’t log on because they did not have an appt. So I waited 45 minutes bouncing between three different links. Sending several emails to support expressing they sent me a video link that didn’t work and that I was worried I’d miss the appt due to said link not existing. The response back was “sorry for the inconvenience looks like the soonest appt we can get you is 4:15” AKA the appt that was already OVER. What is up with the site?! I did this for convenience as I’m a mom of 3. Abs instead I’ve paid $30+ to jump through hoops and stress even more. I will be reaching out for my money back. As this is supposed to provide help for mental health yet it’s made mine worse.

So amazingly sweet. Thank you for your kindness.

Although the therapists are wonderful the platform and backend customer service is a disaster. They could not get the app to correctly show payments that were made and everytime i opened the app i had a task telling me to pay a bill that was already paid. They also could not correctly apply my primary and secondary health coverage which led to me being misinformed by personnel about the monthly cost. I have a tight budget and depended on accurate information, which I did not receive. Scheduling was also problematic since you can only schedule one appointment at a time, meaning the time slot with the therapist was not available in following weeks, leaving me scrambling trying to work in and around limited time slots. Again stressful and not a seamless or helpful therapy solution. Although the concept is great the reality is horrible and added to my stress, which I did not need. I canceled after 1 week because of all of the above problems which completely eclipsed any benefit the therapists/therapy would have provided.

Awful service. They don’t care about how your insurance is filed, and won’t do it until a few months into the service. Then surprise, now you owe hundreds for the past few appointments. Once you’ve realized that, if you cancel, a few months later, you’ll get more surprise bills. Should you try and ask for a refund, they say to contact your insurance. Even if you have. Even if you said you did, doesn’t matter. They’ll charge you anyway bc they don’t actually care about mental health, they only care about capitalizing on the mental health industry.

I have the utmost belief in my team to help me succeed. Help only comes to those who want it the most. I have to do my part as well to accomplish a happy and healthy life. It's possible because I believe that as well.

Convenient and also infinitely less stressful than other psychiatric and therapy programs I've used.

The counselor Stephanie is absolutely amazing! My prescriber is the kindest!