Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

425 approved reviews, newest moderated first

Charles Calvin J.
Dec 3, 2024
Really way too many outages
Really way too many outages, not sure if I should switch
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Savannah S.
Dec 3, 2024
RUN AWAY!!!!
DO NOT WORK WITH THEM! worst internet service i have ever had. not only are they expensive compared to other providers, they are incredibly unreliable. we've had them for 18 months and the service goes out unexpectedly 1-2 times a month for anywhere between 5-24 hours at a time. they also have "scheduled outages" around twice a week and we aren't notified until day of. they never give an estimated fix time and every time I have called to report an outage, they claim to be unaware of it. all of the service interruptions I have experienced with them has also impacted our entire neighborhood (around 500 homes). RUN AWAY!!!!
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Jane
Dec 2, 2024
Centric is a hard NO
We have never had a more unreliable internet service. Been using them for more than 2 years, and the Internet goes out at least 2-3 times per week and is down for hours at a time. When the outage is reported, there is never an ETA available. The customer service people are nice, but I’d prefer to have the service that I pay for (never mind the price recently went up $5/month recently) rather than wasting my time that I should be working talking to Centric customer service. If there were other options available to me, I’d switch without batting an eye!
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Adrianna Hughes - P.
Dec 2, 2024
Unreliable Service
Centric’s service is incredibly unreliable. I work from home, and the constant outages have disrupted my work multiple times, forcing me to cancel and reschedule important meetings. The internet frequently goes out at random times, including during video calls, leaving me offline for hours. These outages don’t happen occasionally—they occur nearly every other week. It’s frustrating that despite this poor service, Centric still expects full payment. My work schedule and productivity suffer due to their lack of reliability, and it’s unacceptable. I wouldn’t recommend their service to anyone who depends on stable internet for work.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Derrick H.
Dec 2, 2024
Service is horrible
Service is horrible, constantly going out in my area. Would NOT recommend
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Ashton B.
Dec 2, 2024
Have had centric fiber for two years…
Have had centric fiber for two years now and it seems like once or twice a week my internet goes out and I need it for work. When I reach out to inform they are super nice customer service wise but I don’t have any other options out here where I live and the service is inconsistent. The communication on their behalf isn’t very good as not every one gets a courtesy email or text message letting them know that service is being interrupted. Thankfully, I live a community that can inform me when everyone else is having issues, but having a smart home really interferes with everything because it all relies on the Wi-Fi.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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JulesG
Dec 2, 2024
Internet outages
We experience a lot of outages. I work from home and depend on the internet.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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TxLRM
Nov 27, 2024
Centric Fiber is a NO!
Centric Fiber is unreliable - there are way too many outages to consider them functional. On Monday, 11/18, it was out all day. I work from home, and this completely put me out. Today, 11/26, I woke up to no internet. I checked, and noted an email that said the overnight maintenance completed amd service was restored. Not true. I called them to report it, and the robot confirmed an outage. I got a follow-up text saying "degraded service." There is NO service, and I don't know when this will be fixed. I made a final call before posting g this, and they had me on a long hold. What is one to do??? I just want to get service to go about my day.
Response from Centric FiberDec 2, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Report